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Something's Not Working

Troubleshooting

A list of error messages and common issues with possible solutions.

Updated 1 month ago by Rana Wilds

Security check - We need to verify that you're human

We all get stopped while roaming the internet by the infamous " Security check " asking us to verify we are human and not a robot seeking revenge on planet Earth. So now - what do we do about it?

Updated 2 months ago by Rana Wilds

Wrong password

Getting the 'Wrong password' message when trying to log in? Find out why and how to fix it here.

Updated 2 months ago by Rana Wilds

Why can't I use my camera or microphone?

If your microphone or camera isn't working this might be why.

Updated 2 months ago by Carla Sese

Why isn't my GIF working?

If your animated GIF isn't playing on Padlet, several factors could be causing the issue. It might be a simple setting tweak, a GIF file issue, or even something related to your browser. Don’t worry…

Updated 3 months ago by Carla Sese

Exported image of padlet is cut off

Having trouble exporting your padlet as an image? Does part of your padlet get cut off at the bottom? What about the side? Come on in and see what can be done to fix it!

Updated 4 months ago by Rana Wilds

I can't sign in using Microsoft SSO

If you're having trouble accessing Padlet with Microsoft SSO, the Microsoft Azure AD Admin within your organization may need to make some changes to your account. Here's what you can do.

Updated 4 months ago by Rana Wilds

Why can't I post on padlet?

Having trouble posting on a padlet? Find out reasons this may be happening and how to fix them!

Updated 4 months ago by Carla Sese

Where's my padlet?

There are multiple reasons why you may not be able to find one of your padlets. Before you panic, follow these steps and see if you can find it.

Updated 4 months ago by Rana Wilds

Where are my posts?

If you open your padlet and all of your posts are missing - try not to panic! Try one of these options to see if there's a simple solution.

Updated 4 months ago by Rana Wilds

Where are my folders?

Can't find your folders? Your folders have been relocated into your Bookmarks tab.

Updated 4 months ago by Rana Wilds

What's the good word

What's the good word? What does it mean? How can you access the padlet? Find out here.

Updated 4 months ago by Rana Wilds

We made a wrong turn

At some point you may receive an error message when trying to add a credit card to pay for your subscription. Here's what it means and how to fix it.

Updated 4 months ago by Rana Wilds

We are unable to save your contributions

"We are unable to save your contributions." Why did this happen? How do you prevent it from happening in the future?

Updated 4 months ago by Rana Wilds

User not found

"User not found." What does it mean and how do you avoid it?

Updated 4 months ago by Carla Sese

Please enter a valid email address

What to do if you receive the error message, "Please enter a valid email address" when trying to add a collaborator to your padlet.

Updated 4 months ago by Carla Sese

Party crasher / You shall not pass

What to do if you receive an error message stating you are a "Party crasher" or "You shall not pass."

Updated 4 months ago by Rana Wilds

Notification alert issues

Receiving too many notifications or not any at all? Either way - this shouldn't be the case. Why does this happen and how do you fix it? Find out here.

Updated 4 months ago by Rana Wilds

No compatible source was found for this media / The media could not be loaded

Uploading audio and video to your padlet is a cool feature! It's not so cool when you start having playback issues and can no longer access the media. Lets troubleshoot together!

Updated 4 months ago by Rana Wilds

My padlet is taking too long to load

Reasons your padlet may be taking forever to load and some suggestions on how to make it quicker.

Updated 4 months ago by Rana Wilds

Members only

It says the padlet is for "Members only." Why can't I view it? Find out here!

Updated 4 months ago by Rana Wilds

I can't edit

All the reasons you are not able to edit your padlet or posts and how to get that ability back.

Updated 4 months ago by Rana Wilds

I can't access the Share panel

Having problems with the Share panel of a padlet? This article might be able to help you with that.

Updated 4 months ago by Julia Carnes

Expired film

Exporting your padlet has resulted in an "Expired film" error message. What does it mean and how do you fix it?

Updated 4 months ago by Rana Wilds

Error 403: disallowed_useragent / Access blocked: authorization error

Learn what Error 403 means when signing in with Google and how to fix it.

Updated 4 months ago by Rana Wilds

Email is taken

What to do when you receive an error message that says, "Email is taken."

Updated 4 months ago by Rana Wilds

Comments are disappearing

You may think you've submitted your comments correctly - but did you? Find out here!

Updated 4 months ago by Rana Wilds

Can I revert my padlet to an older version?

This article explains whether you will be able to revert your padlet to an older version depending on the context.

Updated 4 months ago by Carla Sese

Can I recover a deleted post?

Can you recover a deleted post? While it is possible -- it is highly unlikely.

Updated 4 months ago by Rana Wilds

404 - Not found error

Seeing a '404 - Not found' error page will make anyone's heart drop. What does it mean and how do you fix it?

Updated 4 months ago by Carla Sese

Google Workspace for Education App access

If your students use Google to sign into Padlet, Admins need to designate Padlet as a trusted app in their Google Admin console. Here's how!

Updated 7 months ago by Rana Wilds

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