Remove users from an organization account
People come and people go, we totally get it. Let's not make this goodbye harder than it has to be :(
If you are using an external rostering system (such as ClassLink, OneRoster, Clever, or the Google for Education App) - click here to learn more about how to manage users within the account.
Removing users
Removing a single user
To remove a single user from your account, follow these steps:
- Click on your account name in the top-right corner of your dashboard and then click Manage people.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1717095412718/xnapper-2024-05-30-11-36-07.png)
- Find the user you would like to remove and click View.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1708392461411/xnapper-2024-02-19-20-27-26.png)
You can also click anywhere within the same row as the user and it will bring up the correct menu.
- Click Delete and enter the 4-digit code to confirm.
- Click Delete once more.
![]() | ![]() |
When deleting a user from your account, you are deleting all of their work, too - including padlets and posts. This is permanent so be cautious!
Bulk user removal
Removing a single user is one thing but when you have several to delete -- this can become a very tedious task! There is a much quicker way!
- Click on your account name in the top-right corner of your dashboard and then click Manage People.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1717095480072/xnapper-2024-05-30-11-36-07.png)
- At the top, click on Bulk Select Users.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1700796066252/xnapper-2023-11-23-22-22-36.png)
- Enter the list of usernames or emails of the users you'd like to remove. Be sure to only include one entry per line for this to work correctly.
- Once you're done, hit the Review button.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1700796167990/xnapper-2023-11-23-22-24-06.png)
- If everything is working as it should, you will see the screenshot below.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1708391847734/xnapper-2024-02-19-20-18-18.png)
- Click Delete Users and confirm you have the correct users listed.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1708393657699/xnapper-2024-02-19-20-48-04.png)
- Click Continue and enter the 4-digit code to confirm.
![](https://files.helpdocs.io/xxifo1al2f/articles/wc4dv53ip0/1708393831055/xnapper-2024-02-19-20-51-05.png)
- Click Delete once more.
When deleting users from your account, you are deleting all of their work, too - including padlets and posts. This is permanent so be cautious!