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Upgrade or downgrade your Padlet account

Updated 3 weeks ago by Max Evans

Padlet offers paid and free personal subscription plans. Neon is free and Platinum and Gold are paid. You are able to upgrade to a paid plan or downgrade at any time.

Upgrade to Platinum or Gold

Follow these steps to upgrade your Padlet account to Platinum or Gold.

  1. Select the three-dot ellipsis button (...) at the bottom left corner of your dashboard screen.
  1. Select Settings
  1. Select Billing
  1. Select Upgrade to upgrade to the plan you want to change to.
  1. Decide whether you want to pay monthly or annually.

When you upgrade to a paid plan you will be prompted to enter your payment information and then you will have access to all the features provided by Platinum or Gold.

Downgrade to Neon

Follow these steps to downgrade your Padlet account from Platinum or Gold.

  1. Select the three-dot ellipsis button (...) at the bottom left corner of your dashboard screen.
  2. Select Settings
  1. Select Billing
  1. Select Downgrade to Neon
The Neon plan comes with a 3 padlet limit, but if you attempt to downgrade with more than 3 padlets in your account you will not lose access to any of your padlets. If you downgrade with more padlets than the lower level's limit permits, you won't be able to create new padlets unless you delete or archive some.

Additionally, you will be prompted to decide whether you want to cancel immediately or wait until the end of the billing cycle.

FAQs

Will I get a refund on the remainder of my plan if I downgrade?
For annual plans - we provide prorated refunds if you cancel within 90 days. For monthly plans - we provide prorated refunds for the remainder of the billing cycle. See our Refund policy for more information.
What happens to my padlets if I downgrade?
When you downgrade, you can continue using the account. All the padlets you have created as a user are saved in your account. If your padlets exceed the plan limits, creating more padlets may be limited until you remove padlets or subscribe to a paid account again.

A good alternative to deleting padlets is to archive ones you no longer use to free up space in the Neon Plan. Padlets can be switched in and out of the archived folder with your active padlets as you need to use them.
What happens to my padlets if I cancel my plan?
When you downgrade, you can continue using the account. All the Padlets you have created as a user are saved in your account. If your padlets exceed the plan limits, creating more padlets may be limited until you remove padlets or subscribe to a paid account again.

A good alternative to deleting padlets is to archive ones you no longer use to free up space in the Neon Plan. Padlets can be switched in and out of the archived folder with your active padlets as you need to use them.
Should I upgrade to Platinum or Gold?
The critical differences are padlet limit and file upload size. If you want more than 20 padlets on your account or you upload large files you should go with Platinum.
Do you accept bank transfers?
We accept bank transfers for orders >$1,000. The information regarding how to conduct the bank transfer should be on your invoice.
Can I purchase a Platinum plan for someone else?
Possibly. Please contact us with the information of the license owner/s. It is alright if the end-users are not yet determined. We can upgrade anytime as soon as the information is available. If you need a quotation, please request one from this page.
What are my payment options?
When making a purchase of less than $1,000, as with a Gold or Platinum account, your only payment option is by credit card. We do not accept purchase orders in this case.
How do I know if my account is upgraded?
If you are able to make more than 5 padlets your account has been upgraded from Neon.

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