Upgrade or downgrade your Padlet account
Padlet offers paid and free personal subscription plans. Neon is free and Platinum and Gold are paid. You are able to upgrade to a paid plan or downgrade at any time.
Upgrade to Platinum or Gold
Follow these steps to upgrade your Padlet account to Platinum or Gold.
- Select your account name in the top-right corner of your dashboard screen and select Settings.
- Next, select Billing.
- Select Upgrade to upgrade to the plan you want to change to.
- Decide whether you want to pay monthly or annually.
When you upgrade to a paid plan you will be prompted to enter your payment information and then you will have access to all the features provided by Platinum or Gold.
Downgrade to Neon
Follow these steps to downgrade your Padlet account from Platinum or Gold.
- Select your account name in the top-right corner of your dashboard screen and select Settings.
- Next, select Billing.
- Select Downgrade to the appropriate level you'd like to downgrade to.
The Neon plan comes with a 3 padlet limit. If you attempt to downgrade with more than 3 padlets in your account you will not lose any of your padlets but they will be frozen. You won't be able to create new padlets unless you place some in your Trashed folder or re-subscribe.
Additionally, you will be prompted to decide whether you want to cancel immediately or wait until the end of the billing cycle.
FAQs
Will I get a refund on the remainder of my plan if I downgrade?
For annual plans - we provide prorated refunds if you cancel within 90 days. For monthly plans - we provide prorated refunds for the remainder of the billing cycle. See our Refund policy for more information.
What happens to my padlets if I downgrade?
When you downgrade, all the padlets you have created are saved in your account. If your padlets exceed the plan limits, your padlets will be frozen and creating more padlets will be limited until you place padlets in your Trashed folder or subscribe to a paid account again.
Should I upgrade to Platinum or Gold?
The critical differences are padlet limit and file upload size. If you want more than 20 padlets on your account or you upload large files you should go with Platinum.
Do you accept bank transfers?
We accept bank transfers for orders >$1,000. The information regarding how to conduct the bank transfer should be on your invoice.
Can I purchase a Platinum plan for someone else?
Possibly. Please contact us with the information of the license owner/s. It is alright if the end-users are not yet determined. We can upgrade anytime as soon as the information is available. If you need a quotation, please request one from this page.
What are my payment options?
When making a purchase of less than $1,000, as with a Gold or Platinum account, your only payment option is by credit card or PayPal (in select countries). We do not accept purchase orders in this case.
How do I know if my account is upgraded?
If you are able to make more than 5 padlets your account has been upgraded from Neon.
