Cancel my paid account
Updated 4 months ago
by
Julia Carnes
We're sorry to see you go!
- The first step is to head to your Billing page (Click Settings > Billing) and press Downgrade
- The next page will prompt you to choose the date of the cancelation. You can choose to finish your current term or cancel immediately.
Refunds: If you're canceling ahead of the subscription expiry, any unused portion will be refunded. Learn more about the refund policy.
- The final step is to click Confirm to finalize the downgrade.
If you encounter any issues please head to our contact form and send us a message with the tag, Billing.
FAQs
What happens to my padlets if I cancel my plan?
When you downgrade, you can continue using the account. All the Padlets you have created as a user are saved in your account. If your padlets exceed the plan limits, creating more padlets may be limited until you remove padlets or subscribe to a paid account again.
A good alternative to deleting padlets is to archive ones you no longer use to free up space in the Neon Plan.
A good alternative to deleting padlets is to archive ones you no longer use to free up space in the Neon Plan.
