I bought the subscription but the upgrade is not there?

You've been stuck using your 3 free padlets for so long and now you've finally purchased an upgraded subscription! You. Are. Pumped! You sign into your account only to find you're still stuck with the same 3 free padlets. What happened? Why didn't your account upgrade with your purchase?

Subscription type

Depending how you upgraded your subscription will determine how to troubleshoot this issue. You could have upgraded your Padlet subscription through padlet.com via a web browser -- or -- you could have upgraded your account through one of the mobile app stores! Choose the upgrade method you used below to guide you on your next steps.

Apple App Store or Google Play Store

If you've purchased a paid subscription from us using your Apple/Android device via our app but can't see the upgrade reflected, this is for you!

  1. The first thing is to make sure that your application is updated to the latest version.
  2. Open the app and from your dashboard, click on Upgrade to head to the upgrade screen.
  3. Select the Restore purchase button on the top right hand corner. This should reconnect our system with your app store purchase.

Web purchase

If you've bought the upgrade via the web and now can't find your subscription, it's likely that you've accidentally created a new account. How do you know? How do you fix it?

  1. First, check to make sure you are logged into the correct account. Click on the three-dot ellipsis button (...) in the bottom-left side of your dashboard > Settings. Check the email address in your 'Basic info' section. Is this the same email of the account you upgraded? If not, you will need to log out of the current account and log back in with the correct email.
  2. If you have upgraded from a Neon account to a Team Gold account, double-check that you are viewing your Team's account tab and not your Neon account tab. Individual accounts and Team Gold accounts that are registered with the same email will be located within the same account. You differentiate between the two by clicking back and forth between the two avatars on the left-hand side of your dashboard.

In the example above - the avatar at the top is the free, Neon account (that only allows 3 padlets). The avatar located by the bottom arrow is the Team Gold account. If you click on this avatar you can make unlimited padlets!

Backpack accounts

If you have a school plan and find that you are limited to 3 padlets - you are in the wrong account on the wrong domain. You will need to go to your school's unique domain that looks something like this: myschool.padlet.org and not padlet.com.

If you accidentally go to padlet.com and click Log in, no worries! We got you. Just make sure you click, 'Backpack or Briefcase user? Log in here' at the very bottom of the log in screen.

Still having trouble finding your upgraded account? Please let us know via the contact form and include as many of the following as possible:

  • A link to a padlet created on your paid account
  • A copy of the invoice or invoice number
  • Last 4 digits of your card + transaction date


How did we do?


Powered by HelpDocs (opens in a new tab)