I bought the subscription but the upgrade is not there?

You've been stuck using your 3 free padlets for so long and now you've finally purchased an upgraded subscription! You. Are. Pumped! You sign into your account only to find you're still stuck with the same 3 free padlets. What happened? Why didn't your account upgrade with your purchase?

Subscription type

Depending how you upgraded your subscription will determine how to troubleshoot this issue. You could have upgraded your Padlet subscription through padlet.com via a web browser -- or -- you could have upgraded your account through one of the mobile app stores! Choose the upgrade method you used below to guide you on your next steps.

Apple App Store or Google Play Store

If you've purchased a paid subscription from us using your Apple/Android device via our app but can't see the upgrade reflected, this is for you!

1. The first thing is to make sure that your application is updated to the latest version. You can do this by opening the app > click the three-dot ellipsis button (...) More > Check for updates.

1. In this same area, click on Settings and then Billing to head to the upgrade screen.
2. Select the Restore purchases button at the bottom of the screen. This should reconnect our system with your app store purchase.

Web purchase

If you've bought the upgrade via the web and now can't find your subscription, it's likely that you've accidentally created a new account. How do you know? How do you fix it?

1. First, check to make sure you are logged into the correct account. Click on your account name in the top-right corner of your dashboard > Settings. Check the email address in your Basic info section. Is this the same email of the account you upgraded? If not, you will need to log out of the current account and log back in with the correct email.
2. If you have upgraded from a Neon account to a Team Gold or Classroom account, double-check that you are viewing your Team/Classroom account and not your Neon account. Individual accounts and Team/Classroom accounts that are registered with the same email will be located within the same account.

In the example above - you see all of the plans within this account. Switch back and forth between accounts from this menu.

Padlet for Schools accounts

If you have a school plan and find that you are limited to 3 padlets - you are in the wrong account on the wrong domain. You will need to go to your school's unique domain that looks something like this: myschool.padlet.org and not padlet.com.

If you accidentally go to padlet.com and click Log in, no worries! We got you. Just make sure you click, 'Backpack or Briefcase user? Log in here' at the very bottom of the log in screen.

Still having trouble finding your upgraded account? Please let us know via the contact form and include as many of the following as possible:

• A link to a padlet created on your paid account
• A copy of the invoice or invoice number
• Last 4 digits of your card + transaction date