What happens if I cancel my Padlet subscription?
Updated 2 months ago
by
Nadiah Jamal
You can cancel your subscription at any time. Please read about our refund policy here.
How about my padlets? Do I get to keep them?
Gold and Platinum
When you downgrade, you can continue using the Neon Plan for free. All the padlets you have created as a paid user are saved in your account. If your padlets exceed the free plan cap, your padlets will be frozen and creating more padlets may be limited until you remove padlets -- or subscribe to a paid plan again.
If you have uploaded files on your paid account that are above the Neon/free plan limits, you will still get to keep these files. For example, if you subscribed to the Gold plan and uploaded a 100MB file, you will still get to keep the file on your padlet after cancelling your subscription -- even though the upload limit is 20MB per file on the Neon plan.
Team and Classroom
When you downgrade, you can continue using the Team or Classroom plan, however, you will not be able to create any additional padlets. All the padlets you have created as a paid user are saved in your account. If you'd like to create more padlets than what is currently within your account, you will have to re-subscribe to a paid Team or Classroom again.
If you have uploaded files on your paid account, they will not be affected when you downgrade and you will still get to keep and/or view these files as well.
Padlet for Schools
The access will be closed once the account expires. There are a couple of ways to save work before the subscription closes:
1. Export the padlets to other formats like PDF, Excel, etc.
2. Request to have your padlets transferred to your free account via the Contact Us form. You can read more about what is required to save/transfer your padlets out of your Padlet for Schools account here!
