Cancel my subscription
Updated 3 weeks ago
by
Julia Carnes
Oh no! We hate that you're leaving us and are sad to see you go. We understand things change and we will be here when you're ready to join us again! Until then, the steps to cancel your subscription are listed below:
- The first step is to head to your Billing page. Click your account name in the top-right corner of your dashboard > Settings > Billing > Downgrade.
- The next page will prompt you to choose the date of the cancelation. You can choose to finish your current term or cancel immediately.
Refunds: If you're canceling ahead of the subscription's expiration date - any unused portion will be refunded. (This applies when canceling within the first 90 days of an annual subscription and anytime for a monthly subscription). Learn more about the refund policy.
- The final step is to click Confirm to finalize the downgrade.
If you encounter any issues please head to our contact form and send us a message with the tag, 'Billing.'
FAQs
What happens to my padlets if I downgrade?
When you downgrade, all padlets you have created are saved in your account. If your padlets exceed the plan limits, your padlets will be frozen and creating more padlets will be limited until you place padlets in your Trashed folder or subscribe to a paid account again.
