How do I update my account information?
Updating the essentials of your account is easy! Need to change your avatar? Forgot your password (again)? We've done it, we get it, and we're here for you. Here are some simple steps, quick fixes and a few tips to help you personalize your Padlet profile like a pro.
❗️Padlet for Schools Owners/Admins: Edit these details for your students within your Members page. Click here for more information!
Navigate to the Basic info page
All of your account information (with the exception of your password) can be found on your Basic info page in your Settings. To get there, log into your account >> click on your account name/avatar in the upper-right corner of your dashboard >> select Basic info (located in the column on the left).

Update your avatar
Your avatar says a lot about you. In a sense, it's the face of your digital presence. So, while we can't help you change your physical face, we can help you change your avatar! 😉 Either claim one of our homemade Little Monsters or upload an image of your own.
Upload an image
To upload your own image, follow these steps:
- From your dashboard, click on your account name/avatar in the upper-right corner.
- Click Settings >> Basic info

- Click the current avatar (or the pencil icon on the right) to upload a new one. Pick from uploading an image directly from your device, searching the web, drawing a self-portrait, or letting AI draw one for you (using our AI image feature).
- Save your changes!
Upload an image by tapping the three-dot ellipsis button (...) More at the bottom-right of the screen >> Tap Settings >> Basic info >> tap your current avatar to upload a new one.
Claim your Little Monster
Little Monsters are automatically generated avatars for every registered Padleteer. New users are assigned a Little Monster upon registration. If you haven't claimed yours, you can click here!
Update your e-mail address
To change the email address associated with your Padlet account, follow these steps:
- From your dashboard, click on your account name/avatar in the upper-right corner.
- Click Settings >> Basic info
- Click the current email address (or the pencil icon on the right) to change it.
- You will be prompted to sign into your account (again) -- using your current sign-in method (to confirm ownership).
- Enter your new email address and click Continue.
- Verify your email with a 6-digit code sent to the new email address. The email looks something like this:

- Finalize your changes by entering the verification code.
Update your username
Some of us outgrow our username from elementary school and feel the need to switch things up...become a bit more "professional," if you will. And some of us -- *ahem* me, -- embrace their uniqueness and relish in their childlike ways. 👋 Either way, we celebrate you!
To update your username, follow these steps:
- From your dashboard, click on your account name/avatar in the upper-right corner.
- Click Settings >> Basic info
- Click on the current username (or the pencil icon on the right) to update it.
- Enter your desired username and click Save!

Update your password
To change the password for your account, follow the steps below:
- From your dashboard, click on your account name/avatar in the upper-right of the page.
- Click Settings >> Password
- Enter your current password in the top text box, your new password in the bottom text box, and then click Update password.

Do note: The secure password reset link will expire after 24 hours. You'll need to request a new one after that time period has lapsed.
FAQs
Why can't I change my avatar/name/email/username?
What is the recommended size for avatars?
I need to update my email address and I requested a password reset. Why didn't I receive the verification code in my email?
I keep getting an error message that says, "Sorry, your request could not be completed. Please try again." Why is this happening?
For Windows users: Press Ctrl + Shift + n
For Mac users: Press Cmd + Shift + n