Custom Domains

Custom Domains for Backpack accounts

Your Backpack domain is your school's official address. When you sign up for a Backpack account, a domain is suggested based on your institution name, but you can choose any name you like.

Your Backpack domain is an important part of your Backpack account because it's where every member will access their accounts. If you need to change your Backpack domain, you can follow these steps.

Only the owner of the Backpack account can change the domain.
  1. From your Backpack dashboard, click the three dot ellipsis button (...) > Settings.
  1. Click Organization info and find the Web Address field. This will display your current domain. Type your new domain here by clicking the pencil icon.
  1. Save!

If you must make this change, make sure everyone is informed to avoid confusion and login problems.

Every school subdomain is unique. If it shows an error, indicating that the organization already exists, you'll need to consider adding a number or using a different name for your organization.

If there's a domain your organization needs to claim, please contact us. We may be able to help!

Changing the domain will impact all pages and padlets in your account. This means that links to all posts and padlets of each member will change. Visitors to your Backpack account will need to update their bookmarks with the new URL.

Setting up a custom domain

In a nutshell, you'll need to log in to your domain name registrar and add an A record for your custom domain. Point the A record to and set a TTL for 30 min.

For this article, we'll use Namecheap. We also have instructions for those who've registered with here.

  1. Log in to Namecheap and go to the dashboard.
  2. Your domains should be listed. Click on Manage beside the primary domain you would like to point to a padlet.
  1. Go to Advanced DNS.
  1. Click Add New Record.
  1. Enter the details as illustrated in the screenshot below.
  1. Click Save all changes. The image above illustrates what we mean, with some additional elaboration.

Let's say I own the domain "", and I would like to point "'' to my padlet. I need to add an A record, as shown in the screenshot.

If I would like to point "" directly to my padlet, replace " with "@".

If you already have an existing A record with a hostname set to "beautiful" or "@" pointing to another IP address (e.g.,, you must delete it first. The custom mapping only works if you have a single A record for the given hostname.

That's it! You might have to wait a bit since these changes take a while to propagate.

Mapping to a custom domain

Yes! We can help you map your padlet to a domain. All you have to do is provide us with these details:

  • Your Custom Domain (e.g. or a subdomain (e.g.
  • The Padlet URL - The URL must be a specific padlet the user owns (e.g. We do not allow mapping of tenant accounts such as Backpack (e.g. or a user profile (e.g.

In short, we do not support the mapping of a path (the part that comes after a /).

  • The Registrar name of your domain (e.g

And that's basically it! Send your request here.

We do not support SSL (https) for custom domain mappings at the moment.

How did we do?

Powered by HelpDocs (opens in a new tab)