Stuck in a loop when importing padlets

When importing padlets to your Backpack account, you will be prompted to connect to a padlet.com account. If connecting drops you into a loop, it might be due to a data-blocking browser feature.

Some browsers block data between padlet.com and your Backpack sites. This leads to a failure to recognize that you're logged in to your padlet.com account while accessing the Backpack Import page. This form of data blocking is known as cross-site tracking prevention.

Connecting to your padlet.com account while using the Backpack importing tool relies on cross-site tracking. The data-blocking feature — which prevents cross-site tracking — is enabled by default, so you need to manually turn it off to fix the issue. Here are the steps.

Safari 13.1 or higher

  1. In the Safari app on your Mac, choose Safari > Preferences > Privacy.
  2. Disable Prevent cross-site tracking by removing the checkmark from the box.

Chrome

If you get stuck in this loop while using a Chrome browser - while you may try the steps below - it is likely not to remedy the situation as well as it has in the past. We highly recommend attempting to import your padlets using Safari or Firefox.
  1. Open Chrome.
  2. At the top right, click More > Settings.
  3. Under Security and Privacy, click Cookies and other site data.
  4. Toggle Send a “Do not track” request with your browsing traffic to the OFF position.

Firefox

  1. Open Firefox.
  2. Click the Menu button and select the Privacy & Security panel.
  3. Under Enhanced Tracking Protection, select the Custom button.
  4. Uncheck the box next to Cookies Cross-site and social media trackers are the default setting.
  1. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Once cross-site tracking prevention is disabled, reload your Backpack Import page. You should then be able to complete the padlet Import. When you have imported your padlets, you can re-enable cross-site tracking prevention by reversing the procedure above.


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