How to fix a DNS issue when accessing Padlet

Updated 2 months ago by Linh Nguyen

When trying to access Padlet, an internet service provider (ISP) sometimes encounters some problems. When that happens, you may see any of the following:

A "You are offline" message
A "This site can’t be reached. Check if there is a typo in padlet.com" message on Google Chrome
A "Safari can't find the server" message on Safari
An "NXDOMAIN" message on the Padlet app

When this happens, it may not mean that Padlet is down, but there is a problem connecting to the Padlet server through your ISP. It is best to contact your ISP to report this issue and mention that their DNS server is not working for padlet.com.

Here are the steps that you can take to fix the issue.

Windows 10

Select the Start menu > Settings.
On Network and Internet, select Change Adapter Options.
Right-click on the Ethernet or WiFi network you are connected to and select Properties.
Choose Internet Protocol Version 4.
Select Properties > Use the following DNS server addresses.
Type in the following DNS server addresses:
1.1.1.1
1.0.0.1
Select OK.

Windows 11

Select the Start menu > Settings.
On Network and Internet, choose the adapter you want to configure - like your Ethernet adapter or WiFi card.
Scroll to DNS server assignment and select Edit.
Select the Automatic (DHCP) drop-down menu > Manual.
Select the IPv4 toggle to turn it ON.
Type in the following DNS server addresses:
1.1.1.1
1.0.0.1
Select Save.

macOS

Go to System Preferences. You can find it by pressing Command + Space on your keyboard and typing System Preferences.
Select the Network icon > Advanced.
Select the DNS tab.
Add the following DNS server addresses:
1.1.1.1
1.0.0.1
Select OK > Apply.

iOS

If you have iCloud + Private Relay, turning it ON will resolve the issue.

If you are using Cellular Data, you will have to install and use the 1.1.1.1 app here.

Wi-Fi users can also use the app or follow the steps below:

Go to Settings > WiFi.
Select the ‘i’ icon next to the WiFi network you are connected to.
Scroll down and select Configure DNS.
Change the configuration from Automatic to Manual.
Select Add Server.
Add the following DNS server addresses:
1.1.1.1
1.0.0.1
Select Save.

Android (version 9 Pie and above)

You can install the 1.1.1.1 app here or follow the steps below:

Go to Settings > Network & Internet.
Select Advanced > Private DNS.
Select the Private DNS provider hostname option.
Enter one.one.one.one or 1dot1dot1dot1.cloudflare-dns.com and press Save.

Other devices

Follow the instructions on Cloudflare at the bottom of this page to set up for other devices. If you need additional help, please contact Padlet support.

Privacy notices

Click here for Cloudflare's privacy notice on using 1.1.1.1 Public DNS Resolver.