How do I update my account settings?
Updating the essentials of your account is easy! Need to change your avatar? Forgot your password (again)? We've done it, we get it, and we're here for you. Here are some simple steps, quick fixes and a few tips to help you personalize your Padlet profile like a pro.
Navigate to the Basic info page
Your account information can be found on the Basic info page in your Settings. To get there, log into your account >> click on your Settings cog icon in the upper-right corner of your dashboard >> select Personal account (at the top) >> select Basic info (located in the column on the left).

Update your avatar
Your avatar says a lot about you. In a sense, it's the face of your digital presence. So, while we can't help you change your physical face, we can help you change your avatar! 😉 Upload an image of your own or claim one of our homemade Little Monsters.
Upload an image
To upload your own image, follow these steps:
- From the Basic info page in your Settings, click on the current avatar (or the pencil icon on the right) to upload a new one.

- Save your changes!
Upload an image by tapping the three-dot ellipsis button (...) More at the bottom-right of the screen >> Tap Settings >> Basic info >> tap your current avatar to upload a new one.
Claim a Little Monster
Little Monsters are automatically generated avatars for every registered Padleteer. New users are assigned a Little Monster upon registration. If you haven't claimed yours, you can click here!
Update your e-mail address
To change the email address associated with your Padlet account, follow these steps:
- From your dashboard, click on the Settings cog icon in the upper-right corner
- Click Personal account (at the top) >> Basic info
- Click the current email address (or the pencil icon on the right) to change it
- You will be prompted to sign into your account (again) -- using your current sign-in method (to confirm ownership).
- Enter your new email address and click Continue
- Verify your email with a 6-digit code sent to the new email address. The email looks something like this:

- Finalize your changes by entering the verification code
Update your username
Some of us outgrow our username from elementary school and feel the need to switch things up...become a bit more "professional," if you will. And some of us -- *ahem* me, -- embrace their uniqueness and relish in their childlike ways. 👋 Either way, we celebrate you!
To update your username, follow these steps:
- From your dashboard, click on the Settings cog icon in the upper-right corner
- Click Personal account (at the top) >> Basic info
- Click on the current username (or the pencil icon on the right) to update it
- Enter your desired username and click Save!

Update your password
To change the password for your account, follow the steps below:
- From your dashboard, click on the Settings cog icon in the upper-right of the page
- Click Personal account (at the top) >> Password
- Enter your current password in the top text box, your new password in the bottom text box, and click Update password

Do note: The secure password reset link will expire after 24 hours. You'll need to request a new one after that time period has lapsed.
FAQs
Why can't I change my avatar/name/email/username?
What is the recommended size for avatars?
Why didn't I receive the verification code in my email?
I keep getting an error message that says, "Sorry, your request could not be completed. Please try again." Why is this happening?
For Windows users: Press Ctrl + Shift + n
For Mac users: Press Cmd + Shift + n
Why do I keep getting an error message when I try to update my username or email?
For username changes in this case, we suggest adding a number sequence to the end of the desired username to make it more unique.
For email changes in this case, please reach out to us and we can help!