[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f3eabb7iptbfb4":3,"related-articles-18mw0mrwf5-sk":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"18mw0mrwf5","Why did my payment fail?","why-did-my-payment-fail","If a card, Apple Pay or Google Pay payment fails at checkout, Padlet tells you why. Here's what each message means and what to do next.","\u003Cp>If your payment doesn't go through when you upgrade, Padlet shows a message that explains why and what to try next. Most of the time you can sort it out yourself, by checking your card details or talking to your bank.\u003C\u002Fp>\u003Cp>This applies to card, Apple Pay and Google Pay payments at checkout, including when your bank asks you to verify the payment.\u003C\u002Fp>\u003Ch3>What the message means\u003C\u002Fh3>\u003Cul>\u003Cli>\u003Cstrong>Your card was declined (insufficient funds):\u003C\u002Fstrong> there isn't enough money or available credit on the card. Try a different card, or check your balance before trying again.\u003C\u002Fli>\u003Cli>\u003Cstrong>Your card was declined (the card may not allow online or international payments):\u003C\u002Fstrong> some cards are set up to block online payments or payments to companies in other countries. Try a different card, or check with your bank. The message shows a payment ID, plus the amount and time to give your bank.\u003C\u002Fli>\u003Cli>\u003Cstrong>We couldn't verify your payment:\u003C\u002Fstrong> your bank's security check (3D Secure) didn't go through. Try again and follow your bank's verification steps, or use a different card. The message shows a payment ID.\u003C\u002Fli>\u003Cli>\u003Cstrong>Check your card details:\u003C\u002Fstrong> one of your card details doesn't look right. The message says which one: the security code (CVC), card number, expiry date or postal code. Check it and try again.\u003C\u002Fli>\u003Cli>\u003Cstrong>Your card has expired:\u003C\u002Fstrong> use a card with a valid expiry date and try again.\u003C\u002Fli>\u003Cli>\u003Cstrong>Your payment didn't go through:\u003C\u002Fstrong> your bank or the payment processor had a temporary problem. Give it a moment, then click \u003Cstrong>Try again\u003C\u002Fstrong>. If it still doesn't work, try another payment method.\u003C\u002Fli>\u003Cli>\u003Cstrong>Your card was declined (no reason given):\u003C\u002Fstrong> your bank declined the payment without saying why. Try a different card, or ask your bank if it can approve the payment.\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Share the payment ID with your bank\u003C\u002Fh3>\u003Cp>When your card doesn't allow the payment, or your bank couldn't verify it, the message shows a payment ID that starts with \u003Cstrong>pi_\u003C\u002Fstrong>. Your bank can use it to find the exact payment attempt.\u003C\u002Fp>\u003Col>\u003Cli>Click \u003Cstrong>Copy\u003C\u002Fstrong> next to the payment ID.\u003C\u002Fli>\u003Cli>Contact your bank and share the payment ID. If the message also shows an amount and time, tell your bank you tried to pay Padlet that amount at that time.\u003C\u002Fli>\u003Cli>Once your bank has sorted it out, go back to checkout and try again.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Your bank can see why it declined the payment, so it's the quickest place to start.\u003C\u002Fp>\u003Ch3>Paying with PayPal\u003C\u002Fh3>\u003Cp>These messages don't cover PayPal yet. If a PayPal payment fails, you'll see a general error message instead. Try again, or pay by card.\u003C\u002Fp>\u003Ch3>Still can't pay?\u003C\u002Fh3>\u003Cp>If you've tried another card and checked with your bank, and the payment still won't go through, \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">contact us\u003C\u002Fa> and we'll email you a payment link. Include the payment ID if you have one.\u003C\u002Fp>\u003Ch3>FAQs\u003C\u002Fh3>\u003Cdetails>\u003Csummary>Why don't I see a payment ID?\u003C\u002Fsummary>\u003Cdiv>The payment ID only shows when your card doesn't allow the payment or your bank couldn't verify it. For other reasons, like insufficient funds or a wrong card detail, you can fix the problem yourself, so there's nothing to share with your bank.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Do I need to contact Padlet first?\u003C\u002Fsummary>\u003Cdiv>No. The message tells you what went wrong, and for bank-side declines the payment ID lets your bank trace the payment directly. \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">Contact us\u003C\u002Fa> if you've tried those steps and still can't pay.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cp>\u003C\u002Fp>","",true,"2026-11-03T01:04:57.536191Z","2026-11-12T06:08:36.211485Z","sk","\u002Fl\u002Fsk\u002Farticle\u002F18mw0mrwf5-why-did-my-payment-fail",{"name":17,"email":18,"profile_image":19},"Carla Sese","carla@padlet.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1613996109039\u002Fhead.png",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0j9p0w2m3w","Zmysel života","Takto vnímame zmysel života.","v-znam-ivota","\u002Fl\u002Fsk\u002Farticle\u002F0j9p0w2m3w-v-znam-ivota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"0i97hobhra","Ponuka prístupnosti","Upravte nastavenia prístupnosti aplikácie Padlet, vrátane klávesových skratiek, režimu kontrastu, zníženého pohybu a automatického zatvárania správ, aby ste dosiahli lepší zážitok.","ponuka-pr-stupnosti","\u002Fl\u002Fsk\u002Farticle\u002F0i97hobhra-ponuka-pr-stupnosti",{"id":35,"title":36,"description":37,"slug":38,"href":39},"0qjzkmt6b8","Zoskupovanie objektov v Sandboxe","Zoskupte viacero objektov Sandbox, aby ste ich mohli presúvať súčasne namiesto jednotlivo.","zoskupenie-objektov","\u002Fl\u002Fsk\u002Farticle\u002F0qjzkmt6b8-zoskupenie-objektov",{"id":41,"title":42,"description":43,"slug":44,"href":45},"1lnbyace8n","Prečo nemôžem prispievať na Padlet?","Vyriešte problém, prečo nemôžete prispievať na padlet, a opravte problémy s prispievaním skontrolovaním oprávnení a nastavení účtu.","pre-o-nem-em-p-sa-na-padlet","\u002Fl\u002Fsk\u002Farticle\u002F1lnbyace8n-pre-o-nem-em-p-sa-na-padlet"]