[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fADm7JsLAA-MPCeQZ66ivmb_yFdCRGUuYM1FCJ-k_v9U":3,"related-articles-nbjx4gazyv-nl":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"nbjx4gazyv","Capture information for troubleshooting - Safari","how-do-i-capture-information-for-troubleshooting-safari","Capture Safari troubleshooting data (HAR file and screen recording) to help developers diagnose user-specific issues.","\u003Ch4>Troubleshooting problems that happen only for some users\u003C\u002Fh4>\u003Cp>At Padlet, developers do their best to help users, like yourself, solve issues that you face along the way. \u003C\u002Fp>\u003Cp>Before we can solve the issue, we need to diagnose the problem. Most of the time, that is easy to do because we also experience it on our computers. Sometimes, we can tell what the problem is from screenshots or screen recordings. \u003C\u002Fp>\u003Cp>Occasionally, however, that isn't enough to identify the root of the problem, possibly because the issue is caused by something peculiar to the user's computer or network. This is where we need more information. We prefer to have a screensharing session, but when that is not possible or ideal, we would need your assistance to gather more information.\u003C\u002Fp>\u003Cp>We know that it can be a little troublesome and we apologize that you have to go through this process. Please follow the steps described below and send us two files:\u003C\u002Fp>\u003Cp>1. The HAR file for the page\u003C\u002Fp>\u003Cp>2. The corresponding screen recording\u003C\u002Fp>\u003Col>\u003Cli>Open Preferences menu\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Open Safari and click on \u003Cstrong>Preferences\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1627980794399\u002Fscreenshot-2021-08-03-at-4-52-45-pm.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">Enable Develop menu\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Under Advanced, ensure that \u003Cstrong>Show Develop menu in menu bar\u003C\u002Fstrong> has been selected. You should now see \u003Cstrong>Develop\u003C\u002Fstrong> in the menu bar.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1627980958421\u002Fscreenshot-2021-08-03-at-4-53-56-pm.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1627981112541\u002Fscreenshot-2021-08-03-at-4-57-10-pm.png\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 2\" start=\"3\">Open the developer console on the page with the problem\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Navigate to the padlet page with the problem and click \u003Cstrong>Develop\u003C\u002Fstrong> > \u003Cstrong>Show JavaScript Console\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>You should see the console pop up on the bottom half of your screen.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628757788633\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628758093261\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 3\" start=\"4\">Start recording your screen\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Open QuickTime Player (it should come pre-installed with MacOS). Then, start a \u003Cstrong>new screen recording\u003C\u002Fstrong> and click \u003Cstrong>record\u003C\u002Fstrong>. Or you can click on Cmd + Shift + 5.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628758447179\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 4\" start=\"5\">Generate a HAR file\u003C\u002Fli>\u003C\u002Fol>\u003Cp>On the page with the problem on Safari, refresh the page and click on the \u003Cstrong>Network\u003C\u002Fstrong> tab in the console.\u003C\u002Fp>\u003Cp>Then right click or tap with two fingers on the first entry in the left panel. Click \u003Cstrong>Export HAR\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Save the HAR file somewhere you can you can retrieve it from.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628758773269\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628758859812\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 5\" start=\"6\">Stop the screen recording\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Stop the recording by clicking on the stop button on the top right corner of your screen. Remember to save the recording!\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fnbjx4gazyv\u002F1628759544829\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 6\" start=\"7\">Send us the files!\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If you have existing correspondence with us, attach the two files and send them to us.\u003C\u002Fp>\u003Cp>If not, you may drop us a note on our \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">contact form\u003C\u002Fa> and describe the issue that you are facing. Remember to include the files!\u003C\u002Fp>\u003Cp>\u003C\u002Fp>","oxvn2aiiv9",true,"2026-03-02T00:34:29.076086Z","2026-03-02T00:34:29.07424Z","nl","\u002Fl\u002Fnl\u002Farticle\u002Fnbjx4gazyv-how-do-i-capture-information-for-troubleshooting-safari",{"name":17,"email":18,"profile_image":19},"Audrey Leong","flowergirl@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1612841016606\u002F1837-e-7-ba-d-230-4-e-23-b-312-4-f-126-bd-1-bb-04.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"2jpy2oato8","Ga naar de diagnosepagina","Los problemen met Padlet op met behulp van diagnostische tools op het web of mobiel, en neem indien nodig contact op met de ondersteuning met de resultaten.","hoe-krijg-ik-toegang-tot-de-diagnosepagina","\u002Fl\u002Fnl\u002Farticle\u002F2jpy2oato8-hoe-krijg-ik-toegang-tot-de-diagnosepagina",{"id":29,"title":30,"description":31,"slug":32,"href":33},"6vwfcbtvgk","Hoe reset ik mijn Apple ID?","Reset je Apple ID voor Padlet door deze te verwijderen uit je Apple ID-instellingen en opnieuw in te loggen.","hoe-reset-ik-mijn-apple-id","\u002Fl\u002Fnl\u002Farticle\u002F6vwfcbtvgk-hoe-reset-ik-mijn-apple-id",{"id":35,"title":36,"description":37,"slug":38,"href":39},"a1epzk6pbv","Docentenhandleiding: Tips om het schooljaar af te sluiten","Bereid je Padlet-account voor op het volgende schooljaar door padlets en leden te exporteren, ordenen en opschonen.","docentenhandleiding-tips-om-het-schooljaar-af-te-sluiten","\u002Fl\u002Fnl\u002Farticle\u002Fa1epzk6pbv-docentenhandleiding-tips-om-het-schooljaar-af-te-sluiten",{"id":41,"title":42,"description":43,"slug":44,"href":45},"chsfxo3djj","Padlet gebruiken als alternatief voor Flipgrid","Maak een videodiscussieforum op Padlet als alternatief voor Microsoft Flip met behulp van opnames, links en opmerkingen.","padlet-gebruiken-voor-videodiscussies","\u002Fl\u002Fnl\u002Farticle\u002Fchsfxo3djj-padlet-gebruiken-voor-videodiscussies"]