Why did my payment fail?

If your payment doesn't go through when you upgrade, Padlet shows a message that explains why and what to try next. Most of the time you can sort it out yourself, by checking your card details or talking to your bank.

This applies to card, Apple Pay and Google Pay payments at checkout, including when your bank asks you to verify the payment.

What the message means

• Your card was declined (insufficient funds): there isn't enough money or available credit on the card. Try a different card, or check your balance before trying again.
• Your card was declined (the card may not allow online or international payments): some cards are set up to block online payments or payments to companies in other countries. Try a different card, or check with your bank. The message shows a payment ID, plus the amount and time to give your bank.
• We couldn't verify your payment: your bank's security check (3D Secure) didn't go through. Try again and follow your bank's verification steps, or use a different card. The message shows a payment ID.
• Check your card details: one of your card details doesn't look right. The message says which one: the security code (CVC), card number, expiry date or postal code. Check it and try again.
• Your card has expired: use a card with a valid expiry date and try again.
• Your payment didn't go through: your bank or the payment processor had a temporary problem. Give it a moment, then click Try again. If it still doesn't work, try another payment method.
• Your card was declined (no reason given): your bank declined the payment without saying why. Try a different card, or ask your bank if it can approve the payment.

Share the payment ID with your bank

When your card doesn't allow the payment, or your bank couldn't verify it, the message shows a payment ID that starts with pi_. Your bank can use it to find the exact payment attempt.

1. Click Copy next to the payment ID.
2. Contact your bank and share the payment ID. If the message also shows an amount and time, tell your bank you tried to pay Padlet that amount at that time.
3. Once your bank has sorted it out, go back to checkout and try again.

Your bank can see why it declined the payment, so it's the quickest place to start.

Paying with PayPal

These messages don't cover PayPal yet. If a PayPal payment fails, you'll see a general error message instead. Try again, or pay by card.

Still can't pay?

If you've tried another card and checked with your bank, and the payment still won't go through, contact us and we'll email you a payment link. Include the payment ID if you have one.

FAQs