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Something's Not Working

I bought the subscription but the upgrade is not there?

Apple App Store or Google Play Store. If you've purchased a paid subscription from us using your Apple/Android via our app but can't see the upgrade reflected, this is for you! The first thing is to…

Updated 1 week ago by Audrey Leong

Why am I getting this error?

A list of error messages and possible solutions that blocks padlet from working correctly

Updated 1 week ago by Carla Sese

Why can't people post on my padlet?

Y'all would not believe the number of times this question is asked, don't worry, it's not you, it's us. Usually, the culprit lies in the Share settings. Check on your Padlet's visitor permission sett…

Updated 1 week ago by Audrey Leong

Where's my padlet?

There are multiple reasons why you may not be able to find one of your padlets. Before you panic, follow these steps and see if you can find it. Make sure you're looking in the right place. If you're…

Updated 1 month ago by Julia Carnes

Why I am stuck in a loop when importing my padlets?

When importing padlets to your Backpack account, you will be prompted to connect to a padlet.com account. If connecting drops you into a loop, it might be due to a data-blocking browser feature. Some…

Updated 1 month ago by Carla Sese

Why am I not seeing the import button?

Trying to import your Padlets made from your personal account but don't seem to see the Import button? Chances are, you're not logged in to the correct account. You'll need to ensure that you are log…

Updated 1 month ago by Nadiah Jamal

How do I access the diagnostics page?

Padlet Web. (www.padlet.com or acme.padlet.org) If Padlet isn't working on your web browser at all or correctly, follow the steps below: Visit https://padlet.com/diagnostics and attempt suggested fix…

Updated 2 months ago by Evan Tay

Where are my folders?

Your folders should be in the Bookmarks tab.

Updated 9 months ago by Max Evans

How can I make sure my name appears on a post?

To ensure your name appears on your posts on a padlet shared with you, please be sure that you are first logged into your account. Being logged into your account allows Padlet to recognize you as a u…

Updated 10 months ago by Julia Carnes

How do I get unsuspended?

Hello there! I assume you're here reading this because you can't read your padlets but have no idea what you did wrong :( We aim to make Padlet a safe place for all ages to post and view content and…

Updated 1 year ago by Audrey Leong

Mobile recording not supported

These features are not yet supported in mobile browsers. Please download the iOS (on mobile) or Android app to record videos, audio, and screencast clips on Padlet.

Updated 2 years ago by Carla Sese

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