All Categories ​>​ ​Something's Not Working

Something's Not Working

How do I capture information for troubleshooting - Chrome

Troubleshooting Intermittent Padlet Issues. At Padlet we do our best to help our users solve issues they face along the way. However; nobody is perfect , and there will always be problems that are ha…

Updated 1 month ago by Aly Dalgetty

I bought the subscription on iTunes / Google Play but the upgrade is not there?

If you've purchased a Pro subscription from us using your Apple/Android via our app but can't see the upgrade reflected, this is for you! The first thing is to make sure that your application is upda…

Updated 1 month ago by Audrey Leong

How do I access the diagnostics page?

Padlet Web. (www.padlet.com or acme.padlet.org) If Padlet isn't working on your web browser at all or correctly, follow the steps below: Visit https://padlet.com/diagnostics and attempt suggested fix…

Updated 2 months ago by Evan Tay

How do I get unsuspended?

Hello there! I assume you're here reading this because you can't read your padlets but have no idea what you did wrong :( We aim to make Padlet a safe place for all ages to post and view content and…

Updated 3 months ago by Audrey Leong

Why am I getting this error?

A list of error messages and possible solutions that blocks padlet from working correctly

Updated 3 months ago by Carla Sese

How can I make sure my name appears on a post?

To ensure your name appears on your posts on a padlet shared with you, please be sure that you are first logged into your account. Being logged into your account allows Padlet to recognize you as a u…

Updated 3 months ago by Amanda Wucher

Why was I charged twice?

We apologize that you were charged double. Usually, this happens because a user actually has 2 separate accounts, often under 2 different email addresses. If you are unsure of where the second charge…

Updated 3 months ago by Amanda Wucher

I can't access the Share panel

Having problems with the Share panel of a padlet? The panel might not open when you click on it, or maybe the Share button isn't there at all! Please try disabling your adblocker extension —sometimes…

Updated 3 months ago by Julia Carnes

My padlet is gone!

Don't worry—we're on the case. First, check your folders on the left side of your dashboard. The padlet might be in a different folder! Not there? Next, make sure you're logged into the correct accou…

Updated 3 months ago by Julia Carnes

Why can't people post on my padlet?

Y'all would not believe the number of times this question is asked, don't worry, it's not you, it's us. Usually the culprit lies in the share settings. Check on your Padlet's visitor permission setti…

Updated 3 months ago by Audrey Leong

Mobile recording not supported

These features are not yet supported in mobile browsers. Please download the iOS (on mobile) or Android app to record videos, audio, and screencast clips on Padlet.

Updated 4 months ago by Carla Sese

Powered by HelpDocs (opens in a new tab)