All Categories ​>​ ​Something's Not Working

Something's Not Working

Where's my padlet?

There are multiple reasons why you may not be able to find one of your padlets. Before you panic, follow these steps and see if you can find it. Make sure you're looking in the right folder. If you'r…

Updated 6 days ago by Julia Carnes

How can I make sure my name appears on a post?

To ensure your name appears on your posts on a padlet shared with you, please be sure that you are first logged into your account. Being logged into your account allows Padlet to recognize you as a u…

Updated 6 days ago by Julia Carnes

I bought the subscription but the upgrade is not there?

Apple App Store or Google Play Store. If you've purchased a paid subscription from us using your Apple/Android via our app but can't see the upgrade reflected, this section is for you! The first thin…

Updated 1 month ago by Audrey Leong

I am having issues with importing padlets or collaborators.

When importing padlets to your Backpack or Briefcase account, you will be prompted to connect to a padlet.com account. If connecting fails, it might be due to a data-blocking browser feature. Some br…

Updated 2 months ago by Linh Nguyen

Why am I not seeing the import button?

Trying to import your Padlets made from your personal account but don't seem to see the Import button? Chances are, you're not logged in to the correct account. You'll need to ensure that you are log…

Updated 2 months ago by Nadiah Jamal

Why I am stuck in a loop when importing my padlets?

When importing padlets to your Backpack or Briefcase account, you will be prompted to connect to a padlet.com account. If connecting drops you into a loop, it might be due to a data-blocking browser…

Updated 2 months ago by Carla Sese

How do I get unsuspended?

Hello there! I assume you're here reading this because you can't read your padlets but have no idea what you did wrong :( We aim to make Padlet a safe place for all ages to post and view content and…

Updated 5 months ago by Audrey Leong

How do I capture information for troubleshooting - Chrome

Troubleshooting Intermittent Padlet Issues. At Padlet we do our best to help our users solve issues they face along the way. However; nobody is perfect , and there will always be problems that are ha…

Updated 11 months ago by Aly Dalgetty

How do I access the diagnostics page?

Padlet Web. (www.padlet.com or acme.padlet.org) If Padlet isn't working on your web browser at all or correctly, follow the steps below: Visit https://padlet.com/diagnostics and attempt suggested fix…

Updated 1 year ago by Evan Tay

Why am I getting this error?

A list of error messages and possible solutions that blocks padlet from working correctly

Updated 1 year ago by Carla Sese

Why was I charged twice?

We apologize that you were charged double. Usually, this happens because a user actually has 2 separate accounts, often under 2 different email addresses. If you are unsure of where the second charge…

Updated 1 year ago by Amanda Wucher

I can't access the Share panel

Having problems with the Share panel of a padlet? The panel might not open when you click on it, or maybe the Share button isn't there at all! Please try disabling your adblocker extension —sometimes…

Updated 1 year ago by Julia Carnes

Why can't people post on my padlet?

Y'all would not believe the number of times this question is asked, don't worry, it's not you, it's us. Usually the culprit lies in the share settings. Check on your Padlet's visitor permission setti…

Updated 1 year ago by Audrey Leong

Mobile recording not supported

These features are not yet supported in mobile browsers. Please download the iOS (on mobile) or Android app to record videos, audio, and screencast clips on Padlet.

Updated 1 year ago by Carla Sese

Powered by HelpDocs (opens in a new tab)