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Something's Not Working

Where's my padlet?

There are multiple reasons why you may not be able to find one of your padlets. Before you panic, follow these steps and see if you can find it. Make sure you're looking in the right place. If you're…

Updated 1 month ago by Julia Carnes

Why can't people post on my padlet?

Y'all would not believe the number of times this question is asked, don't worry, it's not you, it's us. Usually, the culprit lies in the Share settings. Check on your Padlet's visitor permission sett…

Updated 3 months ago by Audrey Leong

Where are my folders?

Your folders should be in the Bookmarks tab.

Updated 4 months ago by Max Evans

How can I make sure my name appears on a post?

To ensure your name appears on your posts on a padlet shared with you, please be sure that you are first logged into your account. Being logged into your account allows Padlet to recognize you as a u…

Updated 6 months ago by Julia Carnes

I bought the subscription but the upgrade is not there?

Apple App Store or Google Play Store. If you've purchased a paid subscription from us using your Apple/Android via our app but can't see the upgrade reflected, this section is for you! The first thin…

Updated 7 months ago by Audrey Leong

I am having issues with importing padlets or collaborators.

When importing padlets to your Backpack or Briefcase account, you will be prompted to connect to a padlet.com account. If connecting fails, it might be due to a data-blocking browser feature. Some br…

Updated 8 months ago by Linh Nguyen

Why am I not seeing the import button?

Trying to import your Padlets made from your personal account but don't seem to see the Import button? Chances are, you're not logged in to the correct account. You'll need to ensure that you are log…

Updated 8 months ago by Nadiah Jamal

Why I am stuck in a loop when importing my padlets?

When importing padlets to your Backpack or Briefcase account, you will be prompted to connect to a padlet.com account. If connecting drops you into a loop, it might be due to a data-blocking browser…

Updated 8 months ago by Carla Sese

How do I get unsuspended?

Hello there! I assume you're here reading this because you can't read your padlets but have no idea what you did wrong :( We aim to make Padlet a safe place for all ages to post and view content and…

Updated 11 months ago by Audrey Leong

How do I access the diagnostics page?

Padlet Web. (www.padlet.com or acme.padlet.org) If Padlet isn't working on your web browser at all or correctly, follow the steps below: Visit https://padlet.com/diagnostics and attempt suggested fix…

Updated 2 years ago by Evan Tay

Why am I getting this error?

A list of error messages and possible solutions that blocks padlet from working correctly

Updated 2 years ago by Carla Sese

I can't access the Share panel

Having problems with the Share panel of a padlet? The panel might not open when you click on it, or maybe the Share button isn't there at all! Please try disabling your adblocker extension —sometimes…

Updated 2 years ago by Julia Carnes

Mobile recording not supported

These features are not yet supported in mobile browsers. Please download the iOS (on mobile) or Android app to record videos, audio, and screencast clips on Padlet.

Updated 2 years ago by Carla Sese

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