Billing and Subscriptions

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How do I pause my subscription?

Sometimes all we want is a short pause from work, school, a pandemic. Unfortunately, there's no pause button in real life, but unlike the rest of the world, we've got one for you, here's how to pause…

Updated 23 hours ago by Audrey Leong

What is Padlet's refund policy?

https://padlet.helpdocs.io/app/dashOur simple refund policy is—we'll do what is fair. We make Padlet to make you happy, not to rip you off. For example: If you signed up for Padlet Backpack in the la…

Updated 2 weeks ago by Carla Sese

How do I cancel my Pro subscription?

We're sorry to see you go! To cancel your Pro subscription, just head to your Billing page (Click profile photo > Settings > Billing) and choose Switch to Basic (Free) Plan, but only do so if you wan…

Updated 2 weeks ago by Julia Carnes

What are the premium plans available?

More padlets. More tools. More power.. Not sure what each subscription includes? Here are the key differences among the plans available. Padlet Basic. The basic plan is free and a great way to explor…

Updated 2 weeks ago by Carla Sese

How do I edit my billing information on the invoice?

If you need to change the billing details on your invoice, please email us with your invoice number and the updated billing information. We will send you an amended invoice as soon as possible. Feel…

Updated 3 weeks ago by Julia Carnes

Does padlet accept purchase orders?

We are happy to accept purchase orders but please note that there is a minimum purchase requirement of $1,000. The subscriptions are activated as soon as the PO is received. All sales related documen…

Updated 3 weeks ago by Amanda Wucher

How do I download my subscription invoice?

If you have a Pro account and need a copy of your invoice, simply head to your Billing page and check the invoices section. You'll be able to see your paid invoices and download copies as well. If yo…

Updated 3 weeks ago by Julia Carnes

Change subscription from monthly to annual

Oftentimes, users will reach out asking to change their Pro subscription from a monthly to a yearly plan. This is because our yearly plan provides users with a slightly cheaper overall cost. If you w…

Updated 4 weeks ago by Amanda Wucher

Are student licenses necessary for a backpack account?

When considering purchasing a Backpack subscription, you may be wondering if you should only include teacher licenses or if you should include your students as well. You can decide if you would like…

Updated 4 weeks ago by Amanda Wucher

What happens if I cancel my Padlet subscription?

You can cancel your subscription at any time during the month (or year) and your account will stay premium for however long you have paid. If you have a yearly plan but canceled within 30 days of you…

Updated 4 weeks ago by Carla Sese

How many accounts can be assigned to students and teachers??

The amount of accounts that can be assigned to students and teachers is dependent upon how many licenses you have purchased. You are free to decide how you wish to divide these accounts amongst teach…

Updated 1 month ago by Amanda Wucher

How do I pay my subscription by credit card?

If you would like to pay your subscription via credit card link, please go to the billing section of your account. If you are still having difficulty, kindly contact us and we will email you a paymen…

Updated 1 month ago by Amanda Wucher

How do I activate my Backpack account?

Can I just start by saying how happy we are to have you here with us?! There are 2 (absolutely essential) things needed for us to successfully help you set up your Backpack account. Here's a checklis…

Updated 1 month ago by Audrey Leong

Can I add another administrator to my Backpack account?

Currently, we only allow one administrator per Backpack account. If you want others to have access, we recommend that you create a shared admin account (e.g., [email protected]) that you can use for s…

Updated 1 month ago by Julia Carnes

How do I know if my account is upgraded?

The quickest way to identify an activated Pro account is: No upgrade button in the dashboard. No quota indicator when you click the avatar. You can make more than 3 padlets. Pay for the upgrade but t…

Updated 1 month ago by Julia Carnes

How do I change the owner of my Backpack account?

First, make sure that the new owner is a member of the Backpack account. You can add them through the Manage People button at the top of your dashboard. Then, contact us with the URL of your Backpack…

Updated 1 month ago by Julia Carnes

How do I change my credit card info?

Did your credit card expire, or do you want to switch cards for payment? No problem! All you need to do is head to your Billing page. You will see a button called "Change Payment Method" that will al…

Updated 1 month ago by Julia Carnes

Will I lose content if I change from a monthly to an annual Pro subscription?

You can change from a monthly to a yearly Pro plan at any time. All of your padlets will still be there and your account will be the exact same in almost every way. The only difference to your accoun…

Updated 2 months ago by Amanda Wucher

How do I cancel my Backpack subscription?

To remove your organization, please use our contact form and select Billing as the tag. If you need us to transfer any padlets to your vanilla account, please let us know in the message!

Updated 2 months ago by Julia Carnes

How do I cancel my Briefcase subscription?

To remove your organization, please use our contact form and select Billing as the tag. If you need us to transfer any padlets to your vanilla account, please let us know in the message!

Updated 2 months ago by Julia Carnes

Where do I sign up for a free trial?

Free trials are available for Backpack and Briefcase Plans and it lasts 34 days. Feel free to sign up for the free trial from this page. You'll get the complete features in the trial period. Do I nee…

Updated 2 months ago by Carla Sese

Can I receive an invoice for a renewal in advance?

You can certainly receive an invoice in advance: We can easily generate an invoice for you for your next renewal upon request. This can be especially helpful for schools needing to use a particular a…

Updated 2 months ago by Amanda Wucher

Who should I consider as a 'user' when requesting a quote?

For the purposes of a quote, a user is someone whom you would like to have their own paid Padlet account. This may include admins, teachers, students and co-workers. Your other organizational members…

Updated 2 months ago by Amanda Wucher

Can I purchase 1 Backpack account?

Technically, it's possible but it would cost $1,002. Padlet Pro account is much more cost-effective if you are looking for an individual license.

Updated 2 months ago by Amanda Wucher

How long does a Backpack subscription last?

A Backpack subscription lasts for 1 full year from the date your subscription is activated (not including the trial period).

Updated 2 months ago by Amanda Wucher

How do I resume my subscription?

Easy peasy lemon squeezy! Here's how to un-pause your subscription: 1. Log back into your account! If you've forgotten your password, click on this link ! 2. From your dashboard, click on your avatar…

Updated 3 months ago by Audrey Leong

Do you have a sole source letter?

Yes! You can access our sole source letter here.

Updated 3 months ago by Julia Carnes

Can I add more users to join my organization throughout the year?

Yes! You can buy more licenses or reduce the number of seats for your subscription by adding or removing users in your user management (Manage Users) page. Licenses added in the middle of your billin…

Updated 3 months ago by Carla Sese

Can I edit an invoice Padlet sent me?

If you would like to edit an invoice sent to you by Padlet, please email us. We would be happy to help you update the invoice address or add any other necessary changes.

Updated 4 months ago by Amanda Wucher

Do you accept bank transfers?

We accept bank transfers for orders >$1,000. The information regarding how to conduct the bank transfer should be on your invoice.

Updated 4 months ago by Amanda Wucher

Is there an $8 a month Pro plan?

While we do offer a $96 a year Pro plan, which amounts to $8 a month, there is no plan to pay $8 monthly. This is why we recommend purchasing the $96 a year plan as it will save you money over the co…

Updated 4 months ago by Amanda Wucher

Can I receive an invoice without a trial Backpack account?

Someone at your school will need to create a trial Backpack account before we send you an invoice. This is because the charge needs to have an account connected to it. If your trial account is not li…

Updated 4 months ago by Amanda Wucher

What happens if I have multiple accounts?

If your school purchases a Backpack account, congratulations! You're on your way to virtual learning nirvana. If you have an existing account before you are added to the Backpack account, both accoun…

Updated 4 months ago by Julia Carnes

I'd like to get a quotation

Please use the following links below for a quotation. Quotations are valid for 30 days. Pro Backpack Briefcase Not sure which plan to purchase? This article might help

Updated 5 months ago by Carla Sese

Can I switch plans?

Upgrade or downgrade subscription any time for any reason. Switch from a monthly to an annual payment plan or vice-versa. Let us know , and we'll make it happen.

Updated 5 months ago by Carla Sese

Why am I being asked to pay again?

Sometimes users will receive a message informing them that their credit card is going to expire soon. They sometimes think that means they need to pay again, when in fact, the payment already went th…

Updated 5 months ago by Amanda Wucher

Have you received my check?

If you paid by check and received an email reminding you that your payment is due, not to worry—checks usually take a few weeks to process. If you are still receiving the message after that point, pl…

Updated 5 months ago by Amanda Wucher

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