Billing and Subscriptions

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How do I switch from monthly to yearly payments (or vice versa)?

Sometimes it's worth it to commit long-term. If you're on a monthly Gold or Platinum membership and you feel certain you're going to keep using Padlet for the next 12 months, you can save money by sw…

Updated 3 weeks ago by Aly Dalgetty

What is Padlet's refund policy?

We think refunds are really fun. We want to give you as much freedom and flexibility as possible when it comes to your membership. We always make it easy to switch your membership and we offer prorat…

Updated 3 weeks ago by Carla Sese

Which plan is right for me?

Not sure what each subscription offers? Find the key differences between the plans here or on the membership page by clicking the button below. Membership page Padlet Neon. The Neon plan is free and…

Updated 4 weeks ago by Carla Sese

How do I change my credit card info?

Did your credit card expire, or do you want to switch cards for payment? No problem! All you need to do is head to your Billing page (Settings > Billing). You will see a button called "Change Card" t…

Updated 1 month ago by Julia Carnes

How do I pay my subscription by credit card?

If you would like to pay your subscription via credit card, go to your Billing page (Settings (⚙) -> Billing) Then click add card. If you are still having difficulty, kindly contact us and we will em…

Updated 1 month ago by Tosh Meyers

Do you have a cheaper Platinum option?

Instead of our monthly Platinum plan, you can purchase our annual Platinum plan instead (you save 20% over the course of the year). We now have a new membership plan too, it's called our Gold plan. I…

Updated 1 month ago by Nadiah Jamal

I'd like to get a quotation

Please use the following links below for a quotation. Quotations are valid for 30 days. Backpack Briefcase Not sure which plan to purchase? This article might help

Updated 1 month ago by Carla Sese

How do I download my subscription invoice?

Padlet Gold / Platinum. If you have a paid account and need a copy of your invoice, simply head to your Billing page and check the invoices section (⚙️ -> Billing) Web: Mobile app: You'll be able to…

Updated 1 month ago by Nadiah Jamal

How do I cancel my paid account?

We're sorry to see you go! The first step is to head to your Billing page (Click Settings > Billing) and press Downgrade. The next page will prompt you to choose the date of the cancelation. You can…

Updated 1 month ago by Julia Carnes

What happens if I cancel my Padlet subscription?

You can cancel your subscription at any time. Please read about our refund policy here. How about my padlets? Do I get to keep them? Gold and Platinum When you downgrade, you can continue using the N…

Updated 1 month ago by Carla Sese

How do I cancel my Backpack subscription?

To remove your organization, please use our contact form and select Billing as the tag. You can also send an email to [email protected] and let us know. If you need us to transfer any padlets to your…

Updated 1 month ago by Julia Carnes

How do I cancel my Briefcase subscription?

To remove your organization, please use our contact form and select Billing as the tag. You can also email [email protected] to let us know. If you need us to transfer any padlets to your Neon account…

Updated 1 month ago by Julia Carnes

Will I lose my padlets if I cancel my subscription?

When you cancel Padlet Pro, you'll be prompted to delete padlets until you reach the basic plan limit, which is 3 for most users. If you have made 10 padlets, you'll need to delete 7 padlets to succe…

Updated 1 month ago by Audrey Leong

Will I lose content if I change from a monthly to an annual subscription?

You can change from a monthly to a yearly plan at any time. All of your padlets will still be there and your account will be the exact same in almost every way. The only difference to your account wi…

Updated 1 month ago by Amanda Wucher

How do I know if my account is upgraded?

The quickest way to identify an activated paid subscription is: No upgrade button when you click '...' on the dashboard. No quota indicator when you click the avatar. You can make more than 3 padlets…

Updated 1 month ago by Julia Carnes

Where do I sign up for a free trial?

Free trials are available for Backpack and Briefcase Plans and it lasts 34 days. Feel free to sign up for the free trial from this page. You'll get the complete features in the trial period. Do I nee…

Updated 2 months ago by Carla Sese

Are student licenses necessary for a backpack account?

When considering purchasing a Backpack subscription, you may be wondering if you should only include teacher licenses or if you should include your students as well. You can decide if you would like…

Updated 2 months ago by Amanda Wucher

What happens if I have multiple accounts?

If your school purchases a Backpack account, congratulations! You're on your way to virtual learning nirvana. If you have an existing account before you are added to the Backpack account, both accoun…

Updated 2 months ago by Julia Carnes

How long does a Backpack subscription last?

A Backpack subscription lasts one year from date of purchase. If you purchase a subscription on January 1, your subscription will last until January 1 of the following year. Need a quote? Request one…

Updated 3 months ago by Julia Carnes

How do I activate my Backpack account?

Can I just start by saying how happy we are to have you here with us?! There are 2 absolutely essential things needed for us to successfully help you set up your Backpack account. Here's a checklist:…

Updated 3 months ago by Audrey Leong

How do I change the owner of my Backpack account?

First, make sure that the new owner is a member of the Backpack account. You can then hit the ellipsis (...) at the bottom left of your screen and add them as a member through the Manage People page.…

Updated 4 months ago by Sonia

Who should I consider as a 'user' when requesting a quote?

For the purposes of a quote, a user is someone whom you would like to have their own paid Padlet account. This may include admins, teachers, students, and co-workers. Your other organizational member…

Updated 9 months ago by Amanda Wucher

How do I edit my billing information on the invoice?

If you need to change the billing details on your invoice, please email us with your invoice number and the updated billing information. We will send you an amended invoice as soon as possible. Feel…

Updated 1 year ago by Julia Carnes

Does padlet accept purchase orders?

We are happy to accept purchase orders but please note that there is a minimum purchase requirement of $1,000. The subscriptions are activated as soon as the PO is received. All sales related documen…

Updated 1 year ago by Amanda Wucher

How many accounts can be assigned to students and teachers??

The amount of accounts that can be assigned to students and teachers is dependent upon how many licenses you have purchased. You are free to decide how you wish to divide these accounts amongst teach…

Updated 1 year ago by Amanda Wucher

Can I add another administrator to my Backpack account?

Currently, we only allow one administrator per Backpack account. If you want others to have access, we recommend that you create a shared admin account (e.g., [email protected]) that you can use for s…

Updated 1 year ago by Julia Carnes

Can I receive an invoice for a renewal in advance?

You can certainly receive an invoice in advance: We can easily generate an invoice for you for your next renewal upon request. This can be especially helpful for schools needing to use a particular a…

Updated 1 year ago by Amanda Wucher

Do you have a sole source letter?

Yes! You can access our sole source letter here.

Updated 1 year ago by Julia Carnes

Can I add more users to join my organization throughout the year?

Yes! You can buy more licenses or reduce the number of seats for your subscription by adding or removing users in your user management (Manage Users) page. Licenses added in the middle of your billin…

Updated 1 year ago by Carla Sese

Can I edit an invoice Padlet sent me?

If you would like to edit an invoice sent to you by Padlet, please email us. We would be happy to help you update the invoice address or add any other necessary changes.

Updated 1 year ago by Amanda Wucher

Do you accept bank transfers?

We accept bank transfers for orders >$1,000. The information regarding how to conduct the bank transfer should be on your invoice.

Updated 1 year ago by Amanda Wucher

Can I receive an invoice without a trial Backpack account?

Someone at your school will need to create a trial Backpack account before we send you an invoice. This is because the charge needs to have an account connected to it. If your trial account is not li…

Updated 1 year ago by Amanda Wucher

Why am I being asked to pay again?

Sometimes users will receive a message informing them that their credit card is going to expire soon. They sometimes think that means they need to pay again, when in fact, the payment already went th…

Updated 1 year ago by Amanda Wucher

Have you received my check?

If you paid by check and received an email reminding you that your payment is due, not to worry—checks usually take a few weeks to process. If you are still receiving the message after that point, pl…

Updated 1 year ago by Amanda Wucher

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