[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fRt1ZDxWNLsjhtizKSflvxf1eStihRIxi6e6C_wiRjMw":3,"related-articles-ppim7euqsj-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"ppim7euqsj","Troubleshooting","troubleshooting-tips","Troubleshoot Padlet error messages and common issues with categorized solutions for login, editing, exporting, and access problems.","\u003Cp>Need some help?\u003C\u002Fp>\u003Cp>Here are some error messages and common issues you may encounter while navigating Padlet.\u003C\u002Fp>\u003Ch3>Error messages\u003C\u002Fh3>\u003Cdiv class=\"tip-callout\">Click on the links provided below to read what these error messages mean and how to fix them. Categorized by \u003Cem>when\u002Fwhere\u003C\u002Fem> you may see these errors occur:\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>\u003Ch4>Audio \u002F Video errors\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fdhgk39t6ai-no-compatible-source-was-found-for-this-media\" target=\"_blank\">"No compatible source was found for this media" \u002F "The media could not be loaded"\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Editing your padlet \u002F adding to a padlet\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fpadlet.helpdocs.io\u002Fl\u002Fen\u002Farticle\u002Fv6iz7bhhl1-turn-on-content-moderation#manual_moderation\" target=\"_blank\">"Awaiting approval"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fi1xrry7ayc-invalid-user\" target=\"_blank\">"Please enter a valid email address"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fgrw6t0h7vs-we-are-unable-to-save-your-contributions\" target=\"_blank\">"We are unable to save your contributions"\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Exporting errors\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fqotf6iwc2e-expired-film\" target=\"_blank\">"Expired film"\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Logging in \u002F Signing up\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Flz85je2z3h-wrong-password\" target=\"_blank\">"Wrong password"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F5lv664yc33-user-not-found\" target=\"_blank\">"User Not Found"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fqfyux4n8vb-security-check-we-need-to-verify-that-you-re-human\" target=\"_blank\">"Security check - We need to verify that you're human" (Captcha)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F5rk4fg59x9-error-403-disallowed-useragent-access-blocked-authorization-error\" target=\"_blank\">"Error 403: disallowed_useragent \u002F Access blocked: authorization error"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fm4k37oc1je-password-reset\" target=\"_blank\">"Sorry, your request could not be completed, please try again"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ff2jq710qc0-i-can-t-sign-in-using-microsoft-sso\" target=\"_blank\">"Approval required \u002F Need admin approval"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ff2jq710qc0-i-can-t-sign-in-using-microsoft-sso\" target=\"_blank\">"Sorry, but we're having trouble signing you in" - with error code: AADSTS50105\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Visiting \u002F Accessing a padlet page\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fs8bsg2n7e6-party-crasher-you-shall-not-pass\" target=\"_blank\">"Party Crasher" \u002F "You shall not pass"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F5c8at3o51d-404-not-found\" target=\"_blank\">"404 - Not found"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fzi6vlcu501-how-to-fix-a-dns-issue-when-accessing-padlet\" target=\"_blank\">"You are offline" (DNS issue)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fzi6vlcu501-how-to-fix-a-dns-issue-when-accessing-padlet\" target=\"_blank\">"This site can't be reached" (DNS issue)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fzi6vlcu501-how-to-fix-a-dns-issue-when-accessing-padlet\" target=\"_blank\">"Safari can't find the server" (DNS issue)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fzi6vlcu501-how-to-fix-a-dns-issue-when-accessing-padlet\" target=\"_blank\">"NXDOMAIN" (DNS issue in the mobile app)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fqfyux4n8vb-security-check-we-need-to-verify-that-you-re-human\" target=\"_blank\">"Security check - We need to verify that you're human" (Captcha)\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fiqxi305qct-what-s-the-good-word\" target=\"_blank\">"What's the password"\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F75f1m3jnbz-members-only\" target=\"_blank\">"Members only"\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Common issues\u003C\u002Fh3>\u003Cp>\u003C\u002Fp>\u003Cdiv class=\"tip-callout\">Click on the links below to troubleshoot common issues experienced by Padlet users. Categorized by \u003Cem>when\u002Fwhere\u003C\u002Fem> you may experience these issues and need some assistance.\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>\u003Ch4>Billing\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice\" target=\"_blank\">I need the information on my invoice updated\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Editing your padlet \u002F adding to a padlet\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ff5dcc8no6w-can-i-revert-my-padlet-to-an-older-version\" target=\"_blank\">I want to revert my padlet to an older version\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post\" target=\"_blank\">I can't post\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fpadlet.helpdocs.io\u002Fl\u002Fen\u002Farticle\u002Foufjd5r6ca\u002Fpreview\" target=\"_blank\">I can't edit\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fzjvl3r349y-issue-comments-won-t-save\" target=\"_blank\">Comments are disappearing\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fgo2fn6is3h-i-can-t-access-the-share-panel\" target=\"_blank\">I can't access the share panel\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fec78b2pwjn-iwhy-can-t-use-the-microphone\" target=\"_blank\">I can't use my microphone or camera\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fyc5ygpux15-i-bought-the-subscription-on-i-tunes-google-play-but-the-upgrade-is-not-there\" target=\"_blank\">I have an upgraded account, but I can only make 3 padlets\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fx0kiejkh1q-change-preview-image-for-a-post\" target=\"_blank\">I can't change the preview image for my post\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Exports\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off\" target=\"_blank\">My exported image is cut off\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Logging in \u002F Signing up\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ff2jq710qc0-i-can-t-sign-in-using-microsoft-sso\" target=\"_blank\">I can't sign in using Microsoft SSO\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Cstrong>I can't log in\u003C\u002Fstrong> - I keep getting a message that says:\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Flz85je2z3h-wrong-password\" target=\"_blank\">I have the wrong password\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F5lv664yc33-user-not-found\" target=\"_blank\">User not found\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fqfyux4n8vb-security-check-we-need-to-verify-that-you-re-human\" target=\"_blank\">Security check\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Media Attachments (Audio \u002F Video)\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fdhgk39t6ai-no-compatible-source-was-found-for-this-media\" target=\"_blank\">Audio \u002F Video playback issues\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fec78b2pwjn-iwhy-can-t-use-the-microphone\" target=\"_blank\">I can't use my microphone or camera\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working\" target=\"_blank\">Why isn't my GIF working\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Ch4>Other issues\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Feesdgj51pz-notification-alert-issues\" target=\"_blank\">Notification alert issues\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Flp98hkwy1f-where-are-my-posts\" target=\"_blank\">Blank padlet \u002F posts aren't showing up\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fvy8cotlf1t-my-padlet-is-taking-too-long-to-load\" target=\"_blank\">My padlet is taking forever to load\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fnzrvsa8272-padlets-will-not-load-in-my-google-workspace\" target=\"_blank\">Padlets will not load in my Google Workspace\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>Didn't find what you're looking for? Please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact us\u003C\u002Fa> and we'll figure this out for you!\u003C\u002Fp>\u003Cp>\u003C\u002Fp>","zdq932aaeh",true,"2020-11-26T12:24:18.407533Z","2026-03-17T01:01:18.996386Z","en","\u002Fl\u002Fen\u002Farticle\u002Fppim7euqsj-troubleshooting-tips",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0l43p01yk7","Why isn't my GIF working?","Troubleshoot and fix animated GIFs that aren't playing on Padlet by checking device, account, and browser settings.","why-isn-t-my-animated-gif-not-working","\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working",{"id":29,"title":30,"description":31,"slug":32,"href":33},"18bg5ksc30","Exported image of padlet is cut off","Troubleshoot and fix cut-off padlet image exports by adding URL parameters or contacting support for assistance.","exported-image-of-padlet-is-cut-off","\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off",{"id":35,"title":36,"description":37,"slug":38,"href":39},"1lnbyace8n","Why can't I post on padlet?","Troubleshoot why you can't post on a padlet and fix posting issues by checking permissions and account settings.","i-can-t-post","\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post",{"id":41,"title":42,"description":43,"slug":44,"href":45},"2uhchyc4sw","Where's my padlet?","Troubleshoot missing padlets by checking folders, verifying account access, and contacting support if needed.","my-padlet-is-gone","\u002Fl\u002Fen\u002Farticle\u002F2uhchyc4sw-my-padlet-is-gone"]