[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fyDOnlJ7193oORn8zbpNsVF7thjFLgah_b-VsjfBFb_M":3,"related-articles-pdh6p49f0c-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"pdh6p49f0c","Stuck in a loop when importing padlets","why-i-am-stuck-in-a-loop-when-signing-in-to-import-my-padlets","Troubleshoot cross-site tracking loop when importing padlets by disabling browser data-blocking features in Safari, Chrome, or Firefox.","\u003Cp>When \u003Ca href=\"\u002Fl\u002Fen\u002Fbackpack-for-schools\u002Fhow-can-i-import-my-padlets-from-to-backpack-account-from-an-existing-account\">importing padlets\u003C\u002Fa> to your Backpack account, you will be prompted to connect to a padlet.com account. If connecting drops you into a loop, it might be due to a data-blocking browser feature.\u003C\u002Fp>\u003Cp>Some browsers block data between padlet.com and your Backpack sites. This leads to a failure to recognize that you're logged in to your padlet.com account while accessing the Backpack Import page. This form of data blocking is known as cross-site tracking prevention.\u003C\u002Fp>\u003Cp>Connecting to your padlet.com account while using the Backpack importing tool relies on cross-site tracking. The data-blocking feature — which prevents cross-site tracking — is enabled by default, so you need to manually turn it off to fix the issue. Here are the steps.\u003C\u002Fp>\u003Ch3>Safari 13.1 or higher\u003C\u002Fh3>\u003Col>\u003Cli>In the Safari app on your Mac, choose \u003Cstrong>Safari \u003C\u002Fstrong>> \u003Cstrong>Preferences\u003C\u002Fstrong> > \u003Cstrong>Privacy\u003C\u002Fstrong>.\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fpdh6p49f0c\u002F1700997753127\u002Fxnapper-2023-11-26-06-24-08.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003C\u002Fli>\u003Cli>Disable \u003Cstrong>Prevent cross-site tracking\u003C\u002Fstrong> by removing the checkmark from the box.\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fpdh6p49f0c\u002F1700997817113\u002Fxnapper-2023-11-26-06-25-13.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Chrome\u003C\u002Fh3>\u003Cdiv class=\"warning-callout\">If you get stuck in this loop while using a Chrome browser - while you may \u003Cem>try \u003C\u002Fem>the steps below - it is likely not to remedy the situation as well as it has in the past. We highly recommend attempting to import your padlets using Safari or Firefox. \u003C\u002Fdiv>\u003Col>\u003Cli>Open Chrome.\u003C\u002Fli>\u003Cli>At the top right, click \u003Cstrong>More\u003C\u002Fstrong> > \u003Cstrong>Settings\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Under \u003Cstrong>Security and Privacy\u003C\u002Fstrong>, click \u003Cstrong>Cookies and other site data\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Toggle \u003Cstrong>Send a “Do not track” request with your browsing traffic\u003C\u002Fstrong> to the \u003Cstrong>OFF\u003C\u002Fstrong> position.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fpdh6p49f0c\u002F1700997922941\u002Fxnapper-2023-11-26-06-27-00.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch3>Firefox\u003C\u002Fh3>\u003Col>\u003Cli>Open Firefox.\u003C\u002Fli>\u003Cli>Click the \u003Cstrong>Menu\u003C\u002Fstrong> button and select the \u003Cstrong>Privacy & Security\u003C\u002Fstrong> panel.\u003C\u002Fli>\u003Cli>Under \u003Ca href=\"https:\u002F\u002Fsupport.mozilla.org\u002Fen-US\u002Fkb\u002Fenhanced-tracking-protection-firefox-desktop\">\u003Cstrong>Enhanced Tracking Protection\u003C\u002Fstrong>\u003C\u002Fa>, select the \u003Cstrong>Custom\u003C\u002Fstrong> button.\u003C\u002Fli>\u003Cli>Uncheck the box next to \u003Cstrong>Cookies \u003C\u002Fstrong>\u003Cem>Cross-site and social media trackers\u003C\u002Fem> are the default setting.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fpdh6p49f0c\u002F1700998014247\u002Fxnapper-2023-11-26-06-28-30.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 4\" start=\"5\">Close the \u003Cstrong>\u003Cem>about:preferences\u003C\u002Fem>\u003C\u002Fstrong>\u003Cstrong> \u003C\u002Fstrong>page. Any changes you’ve made will automatically be saved.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Once \u003Cem>cross-site tracking prevention\u003C\u002Fem> is disabled, \u003Cem>reload\u003C\u002Fem> your Backpack Import page. You should then be able to complete the padlet Import. When you have imported your padlets, you can re-enable \u003Cem>cross-site tracking prevention\u003C\u002Fem> by reversing the procedure above.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>","zdq932aaeh",true,"2026-03-02T00:37:53.45584Z","2026-03-02T00:37:53.454266Z","en","\u002Fl\u002Fen\u002Farticle\u002Fpdh6p49f0c-why-i-am-stuck-in-a-loop-when-signing-in-to-import-my-padlets",{"name":17,"email":18,"profile_image":19},"Carla Sese","carla@padlet.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1613996109039\u002Fhead.png",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0l43p01yk7","Why isn't my GIF working?","Troubleshoot and fix animated GIFs that aren't playing on Padlet by checking device, account, and browser settings.","why-isn-t-my-animated-gif-not-working","\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working",{"id":29,"title":30,"description":31,"slug":32,"href":33},"18bg5ksc30","Exported image of padlet is cut off","Troubleshoot and fix cut-off padlet image exports by adding URL parameters or contacting support for assistance.","exported-image-of-padlet-is-cut-off","\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off",{"id":35,"title":36,"description":37,"slug":38,"href":39},"1lnbyace8n","Why can't I post on padlet?","Troubleshoot why you can't post on a padlet and fix posting issues by checking permissions and account settings.","i-can-t-post","\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post",{"id":41,"title":42,"description":43,"slug":44,"href":45},"2uhchyc4sw","Where's my padlet?","Troubleshoot missing padlets by checking folders, verifying account access, and contacting support if needed.","my-padlet-is-gone","\u002Fl\u002Fen\u002Farticle\u002F2uhchyc4sw-my-padlet-is-gone"]