[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fVZu_mf3AxFWSSXoc3UXS40N3VBSFiFhmotMXVRmnZN4":3,"related-articles-m4k37oc1je-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"m4k37oc1je","Password reset","password-reset","Reset your password for personal or Padlet for Schools accounts using the forgot password link.","\u003Cp>Sometimes you get locked out of your account, sometimes you forget your password and sometimes you just want to reset your password for security purposes -- but for some reason it isn't working. This could be for a few different reasons. Let's explore, shall we?\u003C\u002Fp>\u003Ch3>No account access\u003C\u002Fh3>\u003Cp>If you've lost your password or cannot gain access to your account, you can request a password reset email by clicking the \u003Cstrong>Forgot password\u003C\u002Fstrong> link on the Login screen \u003Cem>(shown below)\u003C\u002Fem> or going here: \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fauth\u002Fforgot\" target=\"_blank\">https:\u002F\u002Fpadlet.com\u002Fauth\u002Fforgot\u003C\u002Fa>.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fm4k37oc1je\u002F1706740735365\u002Fxnapper-2024-01-31-17-36-14.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>You will be taken to a page where you will enter the email address associated with your Padlet account and will be sent an email where you can reset your password.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fm4k37oc1je\u002F1706740911251\u002Fxnapper-2024-01-31-17-40-47.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cdiv class=\"note-callout\">If you no longer have access to the \u003Cu>email address\u003C\u002Fu> associated with your account, you will need to \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact Customer Support\u003C\u002Fa> for further assistance.\u003C\u002Fdiv>\u003Ch3>Didn't receive the email\u003C\u002Fh3>\u003Cp>You requested the password reset link via the process above but you never received your email.\u003C\u002Fp>\u003Cp>Why?\u003C\u002Fp>\u003Cp>If you have multiple email addresses, be sure to check the one associated with your Padlet account for the link. If you don't see it within the first few minutes of the request, you may want to check your Spam, Junk and Promotions folders. Our emails occasionally end up in these areas, too.\u003C\u002Fp>\u003Cdiv class=\"warning-callout\">Password reset links expire after 24 hours. After this period you will need to request a new one.\u003C\u002Fdiv>\u003Ch3>Error message\u003C\u002Fh3>\u003Cp>You managed to get to the page where you change your password but each time you try, you receive an error that says, \u003Cem>"\u003C\u002Fem>\u003Cu>\u003Cem>Sorr\u003C\u002Fem>\u003C\u002Fu>\u003Cu>\u003Cu>\u003Cem>y,\u003C\u002Fem>\u003C\u002Fu>\u003C\u002Fu> \u003Cu>\u003Cu>\u003Cem>y\u003C\u002Fem>\u003C\u002Fu>\u003C\u002Fu>\u003Cu>\u003Cem>our request could not be completed, please try again.\u003C\u002Fem>\u003C\u002Fu>\u003Cem>"\u003C\u002Fem>\u003C\u002Fp>\u003Cp>Typically, this is an easy fix by simply opening the password reset link in an incognito\u002Fprivate browser window. To open an incognito window, use the following combination on your keyboard:\u003C\u002Fp>\u003Cul>\u003Cli>Press \u003Cstrong>Cmd\u003C\u002Fstrong> + \u003Cstrong>Shift\u003C\u002Fstrong> + \u003Cstrong>n\u003C\u002Fstrong> \u003Cem>(for Macs)\u003C\u002Fem>\u003C\u002Fli>\u003Cli>Press \u003Cstrong>Ctrl\u003C\u002Fstrong> + \u003Cstrong>Shift\u003C\u002Fstrong> + \u003Cstrong>n\u003C\u002Fstrong> \u003Cem>(for PCs)\u003C\u002Fem>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>","zdq932aaeh",true,"2026-03-02T00:33:23.690741Z","2026-03-02T00:33:23.688821Z","en","\u002Fl\u002Fen\u002Farticle\u002Fm4k37oc1je-password-reset",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0l43p01yk7","Why isn't my GIF working?","Troubleshoot and fix animated GIFs that aren't playing on Padlet by checking device, account, and browser settings.","why-isn-t-my-animated-gif-not-working","\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working",{"id":29,"title":30,"description":31,"slug":32,"href":33},"18bg5ksc30","Exported image of padlet is cut off","Troubleshoot and fix cut-off padlet image exports by adding URL parameters or contacting support for assistance.","exported-image-of-padlet-is-cut-off","\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off",{"id":35,"title":36,"description":37,"slug":38,"href":39},"1lnbyace8n","Why can't I post on padlet?","Troubleshoot why you can't post on a padlet and fix posting issues by checking permissions and account settings.","i-can-t-post","\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post",{"id":41,"title":42,"description":43,"slug":44,"href":45},"2uhchyc4sw","Where's my padlet?","Troubleshoot missing padlets by checking folders, verifying account access, and contacting support if needed.","my-padlet-is-gone","\u002Fl\u002Fen\u002Farticle\u002F2uhchyc4sw-my-padlet-is-gone"]