[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fOn45EWvjXqW_o2PKQLMEpkOrtmbisqbBqbenk_oF3e0":3,"related-articles-ipwj9zeu99-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"ipwj9zeu99","Upgrade or downgrade your Padlet account","upgrade-downgrade-account","Upgrade or downgrade your Padlet account by accessing Billing settings in your workspace dashboard.","\u003Cp>Padlet offers \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ft0rudsk896-subscription-plans\" target=\"_blank\">paid and free personal subscription plans\u003C\u002Fa>. Upgrade or downgrade your account at any time!\u003C\u002Fp>\u003Ch3>Upgrading an account\u003C\u002Fh3>\u003Ch4>Upgrading an individual plan\u003C\u002Fh4>\u003Cp>Follow these steps to upgrade your individual account:\u003C\u002Fp>\u003Col>\u003Cli>Select the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> at the top of your dashboard\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763144634742\u002Fxnapper-2025-10-14-21-02-38.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">Choose the correct \u003Cstrong>workspace\u003C\u002Fstrong> from the top, then select \u003Cstrong>Billing\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763144813962\u002Fxnapper-2025-11-14-13-29-10.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 2\" start=\"3\">Select \u003Cstrong>Upgrade\u003C\u002Fstrong> next to the plan you want to upgrade to \u003Cem>(i.e. if you want to upgrade to a Platinum\u003C\u002Fem> \u003Cem>subscription, choose\u003C\u002Fem> \u003Cstrong>\u003Cem>Upgrade\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>next to the\u003C\u002Fem> \u003Cstrong>\u003Cem>Platinum\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>plan)\u003C\u002Fem>\u003C\u002Fli>\u003Cli>Choose to pay monthly or annually and click \u003Cstrong>Continue\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1684273342228\u002Fxnapper-2023-05-16-14-41-45.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>When you upgrade to a paid plan you will be prompted to enter your payment information. Once confirmed, you will have access to all the features provided by your upgraded account.\u003C\u002Fp>\u003Ch4>Upgrading to a group plan\u003C\u002Fh4>\u003Cp>To upgrade your plan to a Team Gold, Classroom, or Padlet for Schools account - choose from the following:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F43cvz86jo2-what-is-a-team\" target=\"_blank\">Upgrade to Team Gold\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fz2f1db89rd-padlet-classroom\" target=\"_blank\">Upgrade to a Classroom plan\u003C\u002Fa>\u003C\u002Fli>\u003Cli>Upgrade to Padlet for Schools - \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fsite\u002Fsubscriptions#education\" target=\"_blank\">Request a quote here!\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Downgrading or canceling a subscription\u003C\u002Fh3>\u003Cp>Follow these steps to downgrade or cancel your Padlet account:\u003C\u002Fp>\u003Col>\u003Cli>Select the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> at the top-right corner of your dashboard\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763145177302\u002Fxnapper-2025-10-14-21-02-38.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">Choose the correct \u003Cstrong>workspace\u003C\u002Fstrong> from the top, then select \u003Cstrong>Billing\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Downgrade\u003C\u002Fstrong> next to the plan you want to downgrade to \u003Cem>(i.e. if you want to downgrade to a free plan, choose\u003C\u002Fem> \u003Cstrong>\u003Cem>Downgrade\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>next to the\u003C\u002Fem> \u003Cstrong>\u003Cem>Neon\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>plan)\u003C\u002Fem>\u003C\u002Fli>\u003C\u002Fol>\u003Cdiv class=\"note-callout\">If your \u003Cstrong>Downgrade\u003C\u002Fstrong> button is greyed out, this is because you are outside of the refund window. Please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact Padlet support\u003C\u002Fa> and we can help!\u003C\u002Fdiv>\u003Cdiv class=\"warning-callout\">The Neon plan comes with a 3 padlet limit. If you attempt to downgrade with more than 3 padlets in your account, you will not lose access to any of your padlets but they \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota\" target=\"_blank\">will be frozen.\u003C\u002Fa> You cannot create new padlets unless you place some in your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">Trashed folder\u003C\u002Fa> or re-subscribe to a paid plan.\u003C\u002Fdiv>\u003Cp>Additionally, you will be prompted to decide whether you want to cancel immediately or wait until the end of the billing cycle.\u003C\u002Fp>\u003Ch3>FAQs\u003C\u002Fh3>\u003Cdetails>\u003Csummary>Will I get a refund on the remainder of my plan if I downgrade?\u003C\u002Fsummary>\u003Cdiv>\u003Cu>Annual plans\u003C\u002Fu>: We provide prorated refunds if you cancel within 90 days of purchase.\u003Cbr\u002F>\u003Cbr\u002F>\u003Cu>Monthly plans\u003C\u002Fu>: We provide prorated refunds for the remainder of the billing cycle.\u003Cbr\u002F>\u003Cbr\u002F>See our \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwtam7ene7m-what-is-your-refund-policy\" target=\"_blank\">Refund policy\u003C\u002Fa> for more information.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>What happens to my padlets if I downgrade?\u003C\u002Fsummary>\u003Cdiv>When you downgrade, all the padlets you have created are saved in your account. If your padlets exceed the plan limits, your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota\" target=\"_blank\">padlets will be frozen\u003C\u002Fa> and creating more padlets will be limited until you place padlets in your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">Trashed folder\u003C\u002Fa> or subscribe to a paid account again.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Do you accept bank transfers?\u003C\u002Fsummary>\u003Cdiv>\u003Cstrong>We accept bank transfers for orders > $1,000.\u003C\u002Fstrong> The information regarding how to conduct the bank transfer should be on your invoice.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Can I purchase a Platinum plan for someone else?\u003C\u002Fsummary>\u003Cdiv>Possibly. Please contact us with the information of the license owner. It is alright if the end-user is not yet determined. We can upgrade anytime as soon as the information is available. If you need a quotation, please request one \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fpremium\u002Fpro\u002Fquotation\" target=\"_blank\">from this page\u003C\u002Fa>.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>What are my payment options?\u003C\u002Fsummary>\u003Cdiv>When making a purchase of less than $1,000, as with a Platinum account, your only payment option is by credit card or PayPal \u003Cem>(in select countries)\u003C\u002Fem>. We do not accept purchase orders in this case.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>How do I know if my account is upgraded?\u003C\u002Fsummary>\u003Cdiv>If you are able to make more than 3 padlets your account has been upgraded from Neon. If you do not see the changes reflected, try logging out and logging back in.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>I don't see an option to downgrade my account \u002F The Downgrade button is greyed out. How do I cancel?\u003C\u002Fsummary>\u003Cdiv>If the \u003Cstrong>Downgrade\u003C\u002Fstrong> button is greyed out, this is because you are outside of the refund window. Please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact Padlet support\u003C\u002Fa> and we can help!\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2023-05-16T21:02:12.625115Z","2026-04-06T11:34:11.853591Z","en","\u002Fl\u002Fen\u002Farticle\u002Fipwj9zeu99-upgrade-downgrade-account",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":29,"title":30,"description":31,"slug":32,"href":33},"djkpxuq0dx","Access or edit invoices","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","how-do-i-download-my-subscription-invoice","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"id":35,"title":36,"description":37,"slug":38,"href":39},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","what-happens-when-my-padlet-for-schools-account-is-frozen","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen",{"id":41,"title":42,"description":43,"slug":44,"href":45},"fu2nn6v4op","Neon plan limitations","Understand Neon plan limits: 3 padlets, 20MB file size, unlimited uploads, and unlimited contributors.","how-much-space-am-i-getting-with-a-basic-plan","\u002Fl\u002Fen\u002Farticle\u002Ffu2nn6v4op-how-much-space-am-i-getting-with-a-basic-plan"]