[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fOn45EWvjXqW_o2PKQLMEpkOrtmbisqbBqbenk_oF3e0":3,"related-articles-ipwj9zeu99-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"ipwj9zeu99","Upgrade or downgrade your Padlet account","upgrade-downgrade-account","Upgrade or downgrade your Padlet account by accessing Billing settings in your workspace dashboard.","\u003Cp>Padlet offers \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Ft0rudsk896-subscription-plans\" target=\"_blank\">paid and free personal subscription plans\u003C\u002Fa>. Upgrade or downgrade your account at any time!\u003C\u002Fp>\u003Ch3>Upgrading an account\u003C\u002Fh3>\u003Ch4>Upgrading an individual plan\u003C\u002Fh4>\u003Cp>Follow these steps to upgrade your individual account:\u003C\u002Fp>\u003Col>\u003Cli>Select the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> at the top of your dashboard\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763144634742\u002Fxnapper-2025-10-14-21-02-38.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">Choose the correct \u003Cstrong>workspace\u003C\u002Fstrong> from the top, then select \u003Cstrong>Billing\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763144813962\u002Fxnapper-2025-11-14-13-29-10.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 2\" start=\"3\">Select \u003Cstrong>Upgrade\u003C\u002Fstrong> next to the plan you want to upgrade to \u003Cem>(i.e. if you want to upgrade to a\u003C\u002Fem> \u003Cstrong>\u003Cem>Platinum\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>subscription, choose\u003C\u002Fem> \u003Cstrong>\u003Cem>Upgrade\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>next to the\u003C\u002Fem> \u003Cstrong>\u003Cem>Platinum\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>plan)\u003C\u002Fem>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1684273276053\u002Fxnapper-2023-05-16-14-40-45.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 3\" start=\"4\">Choose to pay monthly or annually and click \u003Cstrong>Continue\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1684273342228\u002Fxnapper-2023-05-16-14-41-45.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>When you upgrade to a paid plan you will be prompted to enter your payment information. Once confirmed, you will have access to all the features provided by your upgraded account.\u003C\u002Fp>\u003Ch4>Upgrading to a group plan\u003C\u002Fh4>\u003Cp>To upgrade your plan to a Team Gold, Classroom, or Padlet for Schools account - choose from the following:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F43cvz86jo2-what-is-a-team\" target=\"_blank\">Upgrade to Team Gold\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fz2f1db89rd-padlet-classroom\" target=\"_blank\">Upgrade to a Classroom plan\u003C\u002Fa>\u003C\u002Fli>\u003Cli>Upgrade to Padlet for Schools - \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fsite\u002Fsubscriptions#education\" target=\"_blank\">Request a quote here!\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Downgrading or canceling a subscription\u003C\u002Fh3>\u003Cp>Follow these steps to downgrade or cancel your Padlet account:\u003C\u002Fp>\u003Col>\u003Cli>Select the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> at the top-right corner of your dashboard\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763145177302\u002Fxnapper-2025-10-14-21-02-38.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">Choose the correct \u003Cstrong>workspace\u003C\u002Fstrong> from the top, then select \u003Cstrong>Billing\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fipwj9zeu99\u002F1763145389810\u002Fxnapper-2025-11-14-13-38-33.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 2\" start=\"3\">Select \u003Cstrong>Downgrade\u003C\u002Fstrong> next to the plan you want to downgrade to \u003Cem>(i.e. if you want to downgrade to a free plan, choose\u003C\u002Fem> \u003Cstrong>\u003Cem>Downgrade\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>next to the\u003C\u002Fem> \u003Cstrong>\u003Cem>Neon\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>plan)\u003C\u002Fem>\u003C\u002Fli>\u003C\u002Fol>\u003Cdiv class=\"note-callout\">If your \u003Cstrong>Downgrade\u003C\u002Fstrong> button is greyed out, this is because you are outside of the refund window. Please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact Padlet support\u003C\u002Fa> and we can help!\u003C\u002Fdiv>\u003Cdiv class=\"warning-callout\">The Neon plan comes with a 3 padlet limit. If you attempt to downgrade with more than 3 padlets in your account, you will not lose access to any of your padlets but they \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota\" target=\"_blank\">will be frozen.\u003C\u002Fa> You cannot create new padlets unless you place some in your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">Trashed folder\u003C\u002Fa> or re-subscribe to a paid plan.\u003C\u002Fdiv>\u003Cp>Additionally, you will be prompted to decide whether you want to cancel immediately or wait until the end of the billing cycle.\u003C\u002Fp>\u003Ch3>FAQs\u003C\u002Fh3>\u003Cdetails>\u003Csummary>Will I get a refund on the remainder of my plan if I downgrade?\u003C\u002Fsummary>\u003Cdiv>\u003Cu>Annual plans\u003C\u002Fu>: We provide prorated refunds if you cancel within 90 days of purchase.\u003Cbr\u002F>\u003Cbr\u002F>\u003Cu>Monthly plans\u003C\u002Fu>: We provide prorated refunds for the remainder of the billing cycle.\u003Cbr\u002F>\u003Cbr\u002F>See our \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwtam7ene7m-what-is-your-refund-policy\" target=\"_blank\">Refund policy\u003C\u002Fa> for more information.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>What happens to my padlets if I downgrade?\u003C\u002Fsummary>\u003Cdiv>When you downgrade, all the padlets you have created are saved in your account. If your padlets exceed the plan limits, your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota\" target=\"_blank\">padlets will be frozen\u003C\u002Fa> and creating more padlets will be limited until you place padlets in your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">Trashed folder\u003C\u002Fa> or subscribe to a paid account again.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Should I upgrade to Platinum or Gold?\u003C\u002Fsummary>\u003Cdiv>The critical differences are padlet limit and file upload size. If you want more than 20 padlets on your account or you upload large files, you should go with Platinum. See the plan types and limits \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fjrf2vpy0kg-upload-limitations-for-different-plan-types\" target=\"_blank\">here\u003C\u002Fa>!\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Do you accept bank transfers?\u003C\u002Fsummary>\u003Cdiv>\u003Cstrong>We accept bank transfers for orders > $1,000.\u003C\u002Fstrong> The information regarding how to conduct the bank transfer should be on your invoice.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Can I purchase a Platinum plan for someone else?\u003C\u002Fsummary>\u003Cdiv>Possibly. Please contact us with the information of the license owner. It is alright if the end-user is not yet determined. We can upgrade anytime as soon as the information is available. If you need a quotation, please request one \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fpremium\u002Fpro\u002Fquotation\" target=\"_blank\">from this page\u003C\u002Fa>.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>What are my payment options?\u003C\u002Fsummary>\u003Cdiv>When making a purchase of less than $1,000, as with a Gold or Platinum account, your only payment option is by credit card or PayPal \u003Cem>(in select countries)\u003C\u002Fem>. We do not accept purchase orders in this case.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>How do I know if my account is upgraded?\u003C\u002Fsummary>\u003Cdiv>If you are able to make more than 3 padlets your account has been upgraded from Neon. If you do not see the changes reflected, try logging out and logging back in.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>I don't see an option to downgrade my account \u002F The Downgrade button is greyed out. How do I cancel?\u003C\u002Fsummary>\u003Cdiv>If the \u003Cstrong>Downgrade\u003C\u002Fstrong> button is greyed out, this is because you are outside of the refund window. Please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">contact Padlet support\u003C\u002Fa> and we can help!\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2026-03-02T00:35:31.116912Z","2026-03-03T02:14:00.080796Z","en","\u002Fl\u002Fen\u002Farticle\u002Fipwj9zeu99-upgrade-downgrade-account",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"1lkpvciur8","Why is my account frozen?","Understand how frozen accounts work when you exceed your padlet quota and how to unfreeze them by reducing padlets.","freezing-padlets-when-your-account-is-above-its-quota","\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":35,"title":36,"description":37,"slug":38,"href":39},"djkpxuq0dx","Access or edit invoices","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","how-do-i-download-my-subscription-invoice","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"id":41,"title":42,"description":43,"slug":44,"href":45},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","what-happens-when-my-padlet-for-schools-account-is-frozen","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen"]