[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fHkTew696CMGKEeme1dxj_PTjZU8uBQO8BYaCR81gDMc":3,"related-articles-hut52nziy6-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"hut52nziy6","What happens if I cancel my Padlet subscription?","what-happens-if-i-cancel-my-subscription","Understand what happens to your padlets and files when you cancel your subscription across different plan types.","\u003Cp>You can cancel your subscription at any time. Please read about our refund policy \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwtam7ene7m-what-is-your-refund-policy\" target=\"_blank\">here\u003C\u002Fa>.\u003C\u002Fp>\u003Ch3>How about my padlets? Do I get to keep them?\u003C\u002Fh3>\u003Ch4>\u003Cstrong>Gold and Platinum\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>When you downgrade, you can continue using the \u003Cstrong>Neon\u003C\u002Fstrong> \u003Cstrong>Plan\u003C\u002Fstrong> for free. All the padlets you have created as a paid user are saved in your account. If your padlets exceed the free plan cap, your \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota\" target=\"_blank\">padlets will be frozen\u003C\u002Fa> and creating \u003Cem>more\u003C\u002Fem> padlets may be limited until you \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">remove padlets\u003C\u002Fa> -- or subscribe to a paid plan again.\u003C\u002Fp>\u003Cp>If you have uploaded files on your paid account that are above the Neon\u002Ffree plan limits, you will still get to keep these files. For example, if you subscribed to the Gold plan and uploaded a 100MB file, you will still get to keep the file on your padlet after cancelling your subscription -- even though the upload limit is 20MB per file on the Neon plan.\u003C\u002Fp>\u003Ch4>\u003Cstrong>Team and Classroom\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>When you downgrade, you can continue using the Team or Classroom plan, however, you will not be able to create any additional padlets. All the padlets you have created as a paid user are saved in your account. If you'd like to create more padlets than what is currently within your account, you will have to re-subscribe to a paid Team or Classroom again.\u003C\u002Fp>\u003Cp>If you have uploaded files on your paid account, they will not be affected when you downgrade and you will still get to keep and\u002For view these files as well.\u003C\u002Fp>\u003Ch4>\u003Cstrong>Padlet for Schools\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>The access will be closed once the account expires. There are a couple of ways to save work before the subscription closes:\u003C\u002Fp>\u003Cp>1. \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Forwj31gwae-export\" target=\"_blank\">Export\u003C\u002Fa> the padlets to other formats like PDF, Excel, etc.\u003C\u002Fp>\u003Cp>2. Request to have your padlets transferred to your free account via the \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">Contact Us\u003C\u002Fa> form. You can read more about what is required to save\u002Ftransfer your padlets out of your Padlet for Schools account \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Famfu73l3c1-what-happens-when-i-leave-my-school\" target=\"_blank\">here\u003C\u002Fa>!\u003C\u002Fp>\u003Cdiv class=\"note-callout\">We will need permission from the Padlet for Schools Owner before we are able to transfer your padlets out of the Padlet for Schools account.\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2026-03-02T00:35:09.22497Z","2026-03-03T02:12:58.050551Z","en","\u002Fl\u002Fen\u002Farticle\u002Fhut52nziy6-what-happens-if-i-cancel-my-subscription",{"name":17,"email":18,"profile_image":19},"Nadiah Jamal","harmlesspotato@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1623815231104\u002Fwhats-app-image-2021-05-20-at-23-28-17-2.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"1lkpvciur8","Why is my account frozen?","Understand how frozen accounts work when you exceed your padlet quota and how to unfreeze them by reducing padlets.","freezing-padlets-when-your-account-is-above-its-quota","\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":35,"title":36,"description":37,"slug":38,"href":39},"djkpxuq0dx","Access or edit invoices","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","how-do-i-download-my-subscription-invoice","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"id":41,"title":42,"description":43,"slug":44,"href":45},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","what-happens-when-my-padlet-for-schools-account-is-frozen","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen"]