[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fuu1b3xav1ElLfWtYeQKR6KEnE6q784oCQF1S3rrJ-jE":3,"related-articles-dn462r1zvl-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","what-happens-when-my-padlet-for-schools-account-is-frozen","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","\u003Cp>You've logged into your Padlet for Schools account and suddenly you can no longer edit your padlets or create new ones. What happened? How do you fix it?\u003C\u002Fp>\u003Cp>If your Padlet for Schools account is frozen, the account is most likely past due for payment. After 60 days of no payment, the subscription will be canceled.\u003C\u002Fp>\u003Ch3>\u003Cstrong>How can I fix this?\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Your padlets will be in a frozen state until further action is taken. Options to regain access to your padlets are shown below:\u003C\u002Fp>\u003Ch4>\u003Cstrong>Owners and Admins\u003C\u002Fstrong>\u003C\u002Fh4>\u003Ch5>Upgrade your trial\u002Fpay your outstanding invoice.\u003C\u002Fh5>\u003Cp>The Owner of the account can email our Memberships team at: \u003Ca href=\"mailto:memberships@padlet.com\" target=\"_blank\">memberships@padlet.com\u003C\u002Fa>, or you can book a demo with our team through \u003Ca href=\"https:\u002F\u002Fcalendly.com\u002Fd\u002Fcmvp-9bx-9mq\u002Fpadlet-for-schools-membership-meeting\" target=\"_blank\">this link\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>Once the Owner contacts our Memberships Team and we have a plan set in place, we can unfreeze the account while payment is being processed.\u003C\u002Fp>\u003Ch4>\u003Cstrong>Teachers and students\u003C\u002Fstrong>\u003C\u002Fh4>\u003Ch5>Contact your admins\u003C\u002Fh5>\u003Cp>Contact the Owner of the Padlet for Schools account to inquire about the status. Once we have been in contact with the Owner and have a plan set up, you can continue to use the padlets within School your account.\u003C\u002Fp>\u003Ch5>Transfer your padlets\u003C\u002Fh5>\u003Cp>You can transfer your padlets to your individual account. Click on your \u003Cstrong>account name\u002Favatar\u003C\u002Fstrong> in the upper-right corner of your dashboard and you will see the option to transfer your padlets. Once you click \u003Cstrong>Transfer my padlets\u003C\u002Fstrong>, you will login to your personal account, select which workspace you want to transfer the padlets to, and then click \u003Cstrong>Transfer padlets\u003C\u002Fstrong>. Once this is completed, all of your school padlets will be in your personal account for you to continue to use.\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fdn462r1zvl\u002F1743030127198\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>\u003C\u002Fp>\u003Cdiv class=\"tip-callout\">If you do not have a personal Padlet account, you will need to make one first. Simply go to padlet.com and \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fauth\u002Fsignup\" target=\"_blank\">Sign up\u003C\u002Fa>!\u003C\u002Fdiv>\u003Cp>If you transfer your padlets and you are over your quota limit for your plan type, your padlets will remain frozen. You will need to either \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fo81b0577h6-delete-a-padlet\" target=\"_blank\">Trash\u003C\u002Fa> padlets to get under your quota or upgrade to a higher subscription tier.\u003C\u002Fp>\u003Cdiv class=\"note-callout\">If you are interested in upgrading, you can view the options here: \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fsite\u002Fsubscriptions\" target=\"_blank\">https:\u002F\u002Fpadlet.com\u002Fsite\u002Fsubscriptions\u003C\u002Fa>.\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2026-03-02T00:35:00.798456Z","2026-03-03T02:11:52.446784Z","en","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"1lkpvciur8","Why is my account frozen?","Understand how frozen accounts work when you exceed your padlet quota and how to unfreeze them by reducing padlets.","freezing-padlets-when-your-account-is-above-its-quota","\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":35,"title":36,"description":37,"slug":38,"href":39},"djkpxuq0dx","Access or edit invoices","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","how-do-i-download-my-subscription-invoice","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"id":41,"title":42,"description":43,"slug":44,"href":45},"ea95bx0c9a","Payment options with Padlet","Understand payment methods accepted for Padlet subscriptions, including purchase orders, credit cards, PayPal, and bank transfers.","payment-options-with-padlet","\u002Fl\u002Fen\u002Farticle\u002Fea95bx0c9a-payment-options-with-padlet"]