[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$flTHatVtkDf33FP5rft9twq9xPWK80gUTMd4dv52KlfA":3,"related-articles-5lv664yc33-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"5lv664yc33","User not found","user-not-found","Resolve \"User not found\" errors by logging in with the correct email address or sign-in method used during signup.","\u003Ch3>What does it mean?\u003C\u002Fh3>\u003Cp>You will sometimes find the \u003Cem>'\u003C\u002Fem>\u003Cem>\u003Cu>User not found\u003C\u002Fu>\u003C\u002Fem>\u003Cem>'\u003C\u002Fem> error message displayed when trying to log in to your Padlet account. This is because the email address being entered does not exist in our database.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F5lv664yc33\u002F1705181732611\u002Fxnapper-2024-01-13-16-37-10.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch3>How do you fix it?\u003C\u002Fh3>\u003Ch4>Log in with the correct email address\u003C\u002Fh4>\u003Cp>Are there any other email addresses you might have used to sign up for Padlet?\u003C\u002Fp>\u003Cul>\u003Cli>Think about the different possibilities - This may include:\u003Cul>\u003Cli>Personal email addresses\u003C\u002Fli>\u003Cli>Work\u002Forganization emails\u003C\u002Fli>\u003Cli>School email address\u003C\u002Fli>\u003Cli>Maybe even a spouse's email address\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Log in with the correct method\u003C\u002Fh4>\u003Cp>When you initially signed up for Padlet, what method did you use? Did you log in using your email and password? Or did you use one of our SSO options?\u003C\u002Fp>\u003Cp>If you used SSO, you will need to sign in using the \u003Cstrong>Log in with Google\u003C\u002Fstrong> button \u003Cem>(or whichever SSO option you initially used)\u003C\u002Fem>.\u003C\u002Fp>\u003Cp>\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">Please reach out to us\u003C\u002Fa> if you need more help!\u003C\u002Fp>","zdq932aaeh",true,"2026-03-02T00:34:10.679327Z","2026-03-03T02:07:25.503734Z","en","\u002Fl\u002Fen\u002Farticle\u002F5lv664yc33-user-not-found",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0l43p01yk7","Why isn't my GIF working?","Troubleshoot and fix animated GIFs that aren't playing on Padlet by checking device, account, and browser settings.","why-isn-t-my-animated-gif-not-working","\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working",{"id":29,"title":30,"description":31,"slug":32,"href":33},"18bg5ksc30","Exported image of padlet is cut off","Troubleshoot and fix cut-off padlet image exports by adding URL parameters or contacting support for assistance.","exported-image-of-padlet-is-cut-off","\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off",{"id":35,"title":36,"description":37,"slug":38,"href":39},"1lnbyace8n","Why can't I post on padlet?","Troubleshoot why you can't post on a padlet and fix posting issues by checking permissions and account settings.","i-can-t-post","\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post",{"id":41,"title":42,"description":43,"slug":44,"href":45},"2uhchyc4sw","Where's my padlet?","Troubleshoot missing padlets by checking folders, verifying account access, and contacting support if needed.","my-padlet-is-gone","\u002Fl\u002Fen\u002Farticle\u002F2uhchyc4sw-my-padlet-is-gone"]